Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NAKEEA GUPTON-SHACKLEFORD

LITTLE ROCK

Summary

Management professional with extensive experience with team leadership and operational oversight. Consistently achieved goals through collaborative efforts, staff training and adaptability to changing demands. Skilled in conflict resolution, process improvemnt, and fostering positive work enivroment. Known for reliability, effective communication, and delivering high-quality outcomes. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgement to positvely impact company success and enhance employee engagement to boost performance.

Overview

14
14
years of professional experience

Work History

ASSISTANT MANAGER

JERRY'S AMUSEMENT
SWEET HOME
02.2020 - Current
  • Assisted in daily operations,ensuring smooth workflow and comliance with company policies.
  • Coordinated staff schedules to optimize resource allocation and enhance team productivity.
  • Supported management in implementing inventory control procedures to maintain stock levels.
  • Contributed to customer service initiatives, adressing inquires and resolving isses effectively.
  • Maintaned accurate records of transactions and communications for reporting purposes.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to -day operations to meet perforance,quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in budget preparation, ensuring alignment with financial goals.

JANITORIAL LEAD

Angel Cleaning Service
LITTLE ROCK
01.2012 - 02.2020
  • Supervised daiy cleaning operations, ensuring adherence to safety and quality standards.
  • Trained and mentored junor staff on effective cleaning techniques and equipment usage.
  • Developed and implemented efficient cleaning schedules to optimize workflow productivity.
  • Conducted regular inspections of facilities, identifying areas for improvment in cleaniness and maintenance.
  • Resolved service issues promptly, enhancing customer satisfaction through effective communication.
  • Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
  • Trained staff on safe operation of cleainign equipment,tools,devices and chemical and cleaning agents to effciently perform duties and reduce harm to floors,fixtures,staff and enviroment.

CERTIFIED NURSING ASSISTANT

FOXRIDGE ASSISTED LIVING
LITTLEROCK
06.2011 - 06.2012
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changed to nursing staff for timely interventions.
  • Collaborated with healthcare teams to develop individual care plans.
  • Educated patients and families on health management and post-discharge care procedures.
  • Provided high-quality personal care such as bathing,grooming,dressing and feeding to ensure patient dignity.
  • Advocated for patient needs, fostering effective communication between patients and healthcare providers.
  • Utilized theraputic communication, empahty and active listening skills to encourage and develop positive relationships with patients.

Education

HIGH SCHOOL DIPLOMA -

ORCHARD VIEW
MUSKEGON, MI

CERTIFIED NURSING ASSISTANT -

ARKANSAS ACADEMY OF NURSING
NORTH LITTLE ROCK, AR

Skills

  • CUSTOMER SERVICE
  • MONEY HANDLING
  • TEAM LEADERSHIP
  • DECISION-MAKING
  • CUSTOMER RELATIONS
  • STAFF TRAINING AND DEVELOPMENT
  • STAFF SUPERVISION
  • CONFLICT RESOLUTION
  • PROJECT MANAGEMENT ABILITIES
  • COST REDUCTION
  • WORKPLACE SAFETY COMPLIANCE

References

  • BUSINESS, STEPHANIE BUSHART, 501-298-6471, JERRYS AMUSEMENT, MANAGER
  • PERSONAL, RAY SANDERS, 501-549-8250
  • PERSONAL, LAWANDA SMITH, 501-478-7863

Timeline

ASSISTANT MANAGER

JERRY'S AMUSEMENT
02.2020 - Current

JANITORIAL LEAD

Angel Cleaning Service
01.2012 - 02.2020

CERTIFIED NURSING ASSISTANT

FOXRIDGE ASSISTED LIVING
06.2011 - 06.2012

HIGH SCHOOL DIPLOMA -

ORCHARD VIEW

CERTIFIED NURSING ASSISTANT -

ARKANSAS ACADEMY OF NURSING

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NAKEEA GUPTON-SHACKLEFORD