Nakita Ford
Jonesboro
Summary
Dynamic Remote Technical Support Agent with a proven track record at VXI, excelling in technical troubleshooting and customer relationship management. Adept at resolving complex issues swiftly, enhancing customer satisfaction through effective communication and active listening. Skilled in CRM software, I consistently deliver exceptional support, fostering trust and loyalty among clients.
Overview
8
8
years of professional experience
Work History
Remote Technical Support Agent
VXI
08.2025 - Current
- Provided technical assistance to customers via phone and chat, resolving issues efficiently.
- Documented and tracked customer interactions using CRM software to enhance service delivery.
- Assisted in troubleshooting hardware and software problems, ensuring timely resolution of inquiries.
- Collaborated with team members to share knowledge and improve support processes.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved issues with systems, hardware and telephones quickly and accurately.
Remote Technical Support
Conduent
04.2023 - 07.2025
- Provided remote technical support when needed, expediting issue resolution while minimizing technician travel time.
- Provided remote technical support, resolving issues quickly, without requiring onsite visits whenever possible.
- Provided remote technical support for customers experiencing difficulties with their devices, offering effective solutions that strengthened brand trust.
- Provided exceptional customer support by addressing technical inquiries or concerns promptly and professionally, maintaining a high level of satisfaction among clients.
- Provided technical support to clients, addressing concerns promptly and efficiently while maintaining excellent customer relationships.
- Provided remote support to customers, diagnosing and resolving technical issues effectively.
- Provided technical support for computer-related problems through email, telephone, and hands-on support.
Remote Customer Service Agent
Alorica
02.2018 - 01.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions to ensure accurate follow-up and service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
High School Diploma -
Paragould High School
Paragould, AR04-2016
Skills
- Technical troubleshooting
- Customer relationship management
- Remote support technologies
- Hardware diagnostics
- CRM software proficiency
- Technical knowledge base development
- Troubleshooting methodologies
- Remote support
- Customer service
- Active listening
- Data entry
- Product troubleshooting
Timeline
Remote Technical Support Agent
VXI
08.2025 - Current
Remote Technical Support
Conduent
04.2023 - 07.2025
Remote Customer Service Agent
Alorica
02.2018 - 01.2023
High School Diploma -
Paragould High School