NANCY CRUZ
North Little Rock
Summary
Dedicated and experienced professional with strong leadership, supervisory, and organizational skills. Proven ability to manage teams, improve operational efficiency, and deliver exceptional customer service. Eager to contribute to a dynamic work environment while continuing to grow and take on new challenges.
Overview
28
28
years of professional experience
Work History
Cashier / Customer Service Associate
Costco Wholesale
01.2022 - 04.2025
- Operated registers and processed transactions efficiently and accurately.
- Greeted members and provided courteous, friendly service.
- Maintained clean and organized checkout and store areas.
- Assisted with stocking shelves and replenishing merchandise.
- Promoted products through sampling and demonstrations to encourage sales.
- Supported team efforts during high-traffic periods to improve customer flow.
Department Supervisor
Dillard’s Fulfillment Center
03.2017 - 09.2021
- Translated senior management directives into actionable department policies.
- Developed promotional strategies to increase department sales.
Dining Room / Housekeeping Supervisor
Fox Ridge Assisted Living
02.2008 - 11.2016
- Provided leadership to food service and housekeeping teams.
- Mentored staff to improve job performance and productivity.
- Ensured excellent customer service and resident satisfaction.
- Managed inventory and collaborated with purchasing on supply orders.
- Trained new hires and conducted performance evaluations.
- Maintained cleanliness and safety standards through inspections.
Delivery Driver
Fuji Film Processing
01.1997 - 08.2007
- Ensured timely and accurate deliveries using scanning and tracking systems.
- Operated delivery vehicles and equipment safely and responsibly.
- Maintained customer satisfaction through efficient service.
- Reported route delays and followed delivery protocols.
- Assisted in product promotions and upselling during deliveries.
Education
High School Diploma -
Roberto Clemente High School
Chicago, IL08.1981
Skills
- Employee Management
- Bookkeeping & Data Entry
- Customer Service & Conflict Resolution
- Filing, Scanning, Faxing
- Leadership & Team Building
- Microsoft Office Suite & Excel
- Bilingual: English & Spanish
Languages
Spanish (Fluent)
English (Fluent)
Timeline
Cashier / Customer Service Associate
Costco Wholesale
01.2022 - 04.2025
Department Supervisor
Dillard’s Fulfillment Center
03.2017 - 09.2021
Dining Room / Housekeeping Supervisor
Fox Ridge Assisted Living
02.2008 - 11.2016
Delivery Driver
Fuji Film Processing
01.1997 - 08.2007
High School Diploma -
Roberto Clemente High School
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