Nancy Flores
Marked Tree
Summary
Dynamic and detail-oriented receptionist with proven expertise at St Bernard’s Pregnancy Clinic. Excelled in appointment scheduling and client relations, ensuring a welcoming environment and efficient service. Bilingual in English and Spanish, I maintained strict confidentiality while enhancing office efficiency through effective organization and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Receptionist
St Bernard’s Pregnancy Clinic
Jonesboro, AR
04.2021 - 09.2023
- Greeted and assisted clients, ensuring welcoming atmosphere and efficient service delivery.
- Managed appointment scheduling using electronic health record systems for optimal patient flow.
- Maintained accurate patient records, ensuring compliance with clinic protocols and confidentiality standards.
- Responded to inquiries via phone and email, providing information about services offered at the clinic.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Newport Adult School
Jonesboro, ARGraduate Certificate - Phlebotomy
ASUN
Jonesboro, AR10.2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Multi-line telephone operation
- Document management
- Documentation and reporting
- Front desk operations
- Phone etiquette
- Positive and professional
- Calm demeanor
- Customer service
- Problem-solving
- Punctual and reliable
- Documentation
- Records maintenance
- I speak English in Spanish
Timeline
Receptionist
St Bernard’s Pregnancy Clinic
04.2021 - 09.2023
High School Diploma -
Newport Adult School
Graduate Certificate - Phlebotomy
ASUN