Natalia Aguirre Brachi
Buenos Aires
Summary
I believe myself passionate and dedicated professional with a strong aptitude and experience in the hospitality industry.
Recognized for my strong sense of responsibility and eye to details, I am committed to continuous learning and professional growth to deliver an excellent guest services and to make a positive impact in all interactions.
Overview
17
17
years of professional experience
Work History
Quick Service Attendant
Disney Cruise Line
11.2023 - Current
- Facilitate outstanding counter service dining experience for Guests and crew.
- Maintain fully stocked areas to ensure seamless operations.
- Ensure cleanliness of assigned food & beverage areas to uphold Vessel Sanitation Program (VSP)
- Assiste in training new employees, sharing knowledge and best practices for optimal performance.
Cashier/ Receptionist
Sipan restaurant-Nikkei food
03.2021 - 07.2023
- Greeted and assisted customers upon arrival.
- Coordinated efficient table distribution for optimal guest flow.
- Maintained efficient call handling and message coordination to organize bookings.
- Handled financial transactions involving various payment methods.
- Provided support for delivery applications.
Hotel Front Desk Receptionist
Palermitano Hotel - Dot Boutique.
12.2021 - 05.2023
- Managed guest check-in and check-out process.
- Handled and loaded inventory reserves.
- Managed payment processing through credit cards and cash systems.
- Resolved complex issues.
Waitress/Bartender
The drum and cock bar/ The venue.
01.2014 - 12.2016
- Gained international work experience on a working holiday visa in New Zealand
Telecomunication customer service agent
Telefónica Móviles de Argentina/Movistar
03.2010 - 07.2014
- Managed administrative claims and billing processes.
- Directed sales operations aligned with organizational objectives.
- Welcomed clients and managed referrals via digital appointment system.
- In charge of quality survey and customer satisfaction
- Training of new representatives
Commercial Assistance
Teorema Artistic library
01.2008 - 03.2010
- Welcomed customers at the reporting desk.
- Customer orientation and referral to other sectors
- Managed reception duties to support suppliers and logistics managers.
- Handled numerous telephone inquiries.
- Managed and sorted all correspondence.
Education
Bachelor Complete -
Corazón de Jesús college
12.2007
Skills
- Persevering in any challenge
- Strong and assertive communication
- Proactive and resolutive
- Attention to details
- Teamworker
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Personal Information
- Number of Children: No children
- Date of Birth: 01/05/90
- Nationality: Argentinean
- Marital Status: Single
Timeline
Quick Service Attendant
Disney Cruise Line
11.2023 - Current
Hotel Front Desk Receptionist
Palermitano Hotel - Dot Boutique.
12.2021 - 05.2023
Cashier/ Receptionist
Sipan restaurant-Nikkei food
03.2021 - 07.2023
Waitress/Bartender
The drum and cock bar/ The venue.
01.2014 - 12.2016
Telecomunication customer service agent
Telefónica Móviles de Argentina/Movistar
03.2010 - 07.2014
Commercial Assistance
Teorema Artistic library
01.2008 - 03.2010
Bachelor Complete -
Corazón de Jesús college
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