Natalia Balbi
Bilbao
Summary
Proactive and people-focused professional with 12 years of experience in client-facing roles across sales, account management, product coordination, and customer support. Adept at managing customer relationships, resolving issues efficiently, and guiding users through complex processes. Skilled in communication, onboarding, customer education, and retention strategies. Highly organised, empathetic, and motivated to transition into Customer Success.
Overview
12
12
years of professional experience
Work History
Senior Sales Representative
Vaughan Systems SLU
Bilbao
01.2018 - Current
- Managed a portfolio of clients across Basque Country, Navarre, and La Rioja, ensuring personalised support and high satisfaction levels.
- Guided customers through onboarding processes for language programs, resolving issues promptly and ensuring smooth learning experiences.
- Managed student and teacher interactions, coordinating logistics and problem resolution.
- Contributed to branch organisation and marketing initiatives.
- Led retention initiatives and contributed to the launch of new courses based on customer feedback.
Travel Agent
Grupo 3 de Turismo
Rosario
01.2017 - 01.2018
- Created customised travel packages and VIP experiences.
- Provided expert advisory, sales support, and trip follow-up.
- Ensured customer satisfaction throughout the service lifecycle.
Travel Agent
Almundo.com
Rosario
01.2014 - 01.2017
- Managed international travel sales using GDS platforms (Amadeus, Wordspan).
- Recognised as a top-performing agent for customer service excellence.
- Supported clients with guidance, product recommendations, and issue resolution.
Education
Product Management Programme - Management
UNIR
La Rioja, Spain01.2025
Associate Degree - Marketing & Publicity
Linkia FP
Barcelona, Spain01.2023
Associate Degree - Tourism
Belgrano Institute
Rosario, Argentina01.2014
Skills
- Customer Support & Client Engagement
- Onboarding & User Guidance
- Issue Resolution & Escalation Management
- Relationship Building & Retention
- Process Improvement & Feedback Reporting
- CRM Tools: Salesforce, Microsoft Dynamics
- Productivity Tools: Microsoft Office, Canvas, Miró, MailChimp, WordPress, Shopify
- Organisational Skills & Prioritisation
- Communication (Chat, Email,WhatsApp Business, Video)
Languages
- Spanish, native
- English, C1
- Italian, A2
Additional Information
- Remote-work ready; experienced in digital communication and online customer support.
- Interested in SaaS, user experience, and client enablement within fast-growing environments.
- Strong organisational, interpersonal, and problem-solving skills.
Timeline
Senior Sales Representative
Vaughan Systems SLU
01.2018 - Current
Travel Agent
Grupo 3 de Turismo
01.2017 - 01.2018
Travel Agent
Almundo.com
01.2014 - 01.2017
Product Management Programme - Management
UNIR
Associate Degree - Marketing & Publicity
Linkia FP
Associate Degree - Tourism
Belgrano Institute