Natalia Puebla
CIUDAD DE BUENOS AIRES
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Staff4half
12.2023 - 01.2025
- Completed forms, reports, logs, and records to quickly handle all documentation for Operations manager.
- Maintained inventory sheets up to date.
- Filled orders with accurate payment method, (electronic check, credit card)
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
Salesperson
Riemerso
04.2017 - 11.2019
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications.
Cashier
Markova
12.2015 - 03.2017
- Helped customers complete purchases, locate items.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
Telemarketer
Teleperformance Argentina
08.2005 - 04.2007
- Recorded contact information of customers in internal database.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Asked pertinent questions to understand customer requirements.
- Developed extensive knowledge of products and services to better assist customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Made average of 50 inbound calls per day.
Education
Associate Degree - Administrative Secretary
Instituto Argentino De Secretarias Ejecutivas
Ciudad De Buenos Aires12-2021
Skills
- Mail handling
- Deadline oriented
- Professional communication
- Records administration
- Highly organized
- Documentation and control
- Multitasking and prioritization
- Computer proficiency
- Meticulous attention to detail
- Accounting support
- Excel spreadsheets
Timeline
Administrative Assistant
Staff4half
12.2023 - 01.2025
Salesperson
Riemerso
04.2017 - 11.2019
Cashier
Markova
12.2015 - 03.2017
Telemarketer
Teleperformance Argentina
08.2005 - 04.2007
Associate Degree - Administrative Secretary
Instituto Argentino De Secretarias Ejecutivas
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