Natalia Boo
Buenos Aires
Summary
Senior Executive with over 20 years of experience transforming Technology Services and leading Product and Data Management areas in different industries like Retail, Finance and IT consultant services. Deep strategic and execution mindset. Passionate about coaching for impact and developing careers. Adept at driving innovation and enhancing operational efficiencies. Recognized with HITEC50 award in 2024 for being one of the 50 most influential global Hispanic executives in the technology industry across Ibero-America
Overview
24
24
years of professional experience
3
3
Languages
Work History
Data and Automations Product Director
JPMorgan
01.2022 - Current
- Built a Data Strategy for a Product Line that serves more than 320K employees, building a Data Engineering, a Business intelligence and Applied AI/ML departments.
- Created Business Cases that allowed hiring of more than 35 experts in Data Domain and enabled more than 15M USD PNL.
- Developed and executed a widely Data Product strategy which enabled
efficiencies equivalent to 30 employees with use of LLMs. - Ideated an AI/ML product that helps serve employees with self help steps or scripts.
- Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
- Managed relationships with different service line CIOs and set a strong product cabinet operation.
- Implemented data-driven decision-making processes to optimize product performance, user experience, and business outcomes.
- Rolled out a Diversity, Equity and Inclusion program for Buenos Aires increasing the diverse hires and senior diverse representation in the location.
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
Regional Operations Manager
JPMorgan
07.2019 - 12.2021
- Managed the transition of services from North America to Argentina defining a new operational model that generated 25% of efficiencies in PNL.
- Established an Operation Center for 170 technologists who provide remote support for employees (back and front office, traders and other key roles) with a Customer Satisfaction score above 80%.
- Improved service metrics and reached stabilization through a strong data strategy who enabled daily monitoring and result driven actions.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Collaborated with operations, vendors and customer teams to develop strategies for increasing adoption of self-service products and enriching its capabilities.
Commercial Solution Delivery Lead for Americas
Diageo
07.2014 - 06.2019
- Coached, led and developed technology products to support sales organization and improve daily productivity via implementing Lean-Six Sigma best practices and new digital solutions.
- Created the IT commercial strategy for Americas Commercial departments.
- Responsible for End to End delivery of solutions. From Business case to rollout and performance measurement.
- Implemented and customized Salesforce for Brazil workforce enabling operational savings equivalent to 20M USD.
- Implemented Trax Image Recognition product in North America with an average operating cost savings of 16%.
- Ensured compliance with risk and controls guidelines.
Service Delivery Lead
Diageo
07.2011 - 06.2014
- Lead IT services and technology teams for Argentina across 5 cities.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Ensured compliance with industry standards and regulations through rigorous quality control measures.
- Enhanced client satisfaction by providing timely support and resolving issues effectively.
- Served as the primary point of contact for clients, addressing concerns promptly and professionally.
- Delivered infrastructure and product projects through vendor management and expanded service models to Latin America regions.
- Transformed IT operations improving service metrics accomplishing SLA committed to business.
Transition & Transformation Advisor
IBM
02.2010 - 06.2011
- Lead a portfolio of projects with the aim to transition outsourced services from customers to IBM.
- Built a best practices model and owned the delivery of projects.
- Effectively intervened the transition of two big accounts in Chile with a total investment of 400M USD.
- Collaborated with internal teams to develop efficient transition plans to achieve customer contractual deadlines.
- Produced detailed reports outlining key issues and proposed solutions.
Process Manager
IBM
04.2006 - 01.2010
- Defined and rollout internal best practices process framework delivering efficiencies in operational cost and in service performance for IBM outsourced accounts.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
- Ensured compliance with ITIL industry standard by establishing guidelines, monitoring progress, and addressing deviations promptly.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
- Managed change among internal and customer staff to achieve buy-in and cooperation and overcome resistance.
ITIL Consultat
Xelere
04.2005 - 03.2006
- Implemented ITIL best practices in different accounts delivering operational efficiencies.
- Implemented new models and measured value realization.
- Lead training in different companies for “ITIL Foundations” and improved employees service culture.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Business Intelligence Consultant
SBS Spa
03.2003 - 05.2005
- Designed customized data collection models for specific visualization tasks.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Collected data from wide-ranging sources.
- Analyzed business requirements and interfaced with different stakeholders to ensure needs are met.
- Worked as Software engineer delivering solutions for data pipelines and API which would enable insights analysis.
Software Engineer
Offnet
02.2001 - 02.2003
- Developed different systems for a car rental company. (Web Platforms: JAVA and ASP.NET)
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Customized CRMs solutions and developed additional features.
Software Engineer
ProRM
03.2000 - 01.2001
- Developed applications and fixes for programs that run on Cobol platform.
- Developed web solutions for different clients.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Developed reusable components that significantly reduced development effort on multiple projects.
Education
M.D. -
Productivity And Quality Management For Enterprise
Argentina12.2007
Bachelor of Science - Computer Science
Universidad Tecnologica Nacional
Argentina12.2002
Skills
- Product vision
- Product Strategy
- Product performance metrics
- Strategic Thinking
- Roadmap development
- Data-driven decision-making
- Cross Functional Leadership
- Customer Empathy
- Business Case Development
- Staff Management
- Strategic Planning
- Strategic Planning and Alignment
- P&L Management
- Contract Negotiation
- Team Recruiting and Hiring
Languages
Spanish
Native language
Italian
Advanced
C1
English
Proficient
C2
Timeline
Data and Automations Product Director
JPMorgan
01.2022 - Current
Regional Operations Manager
JPMorgan
07.2019 - 12.2021
Commercial Solution Delivery Lead for Americas
Diageo
07.2014 - 06.2019
Service Delivery Lead
Diageo
07.2011 - 06.2014
Transition & Transformation Advisor
IBM
02.2010 - 06.2011
Process Manager
IBM
04.2006 - 01.2010
ITIL Consultat
Xelere
04.2005 - 03.2006
Business Intelligence Consultant
SBS Spa
03.2003 - 05.2005
Software Engineer
Offnet
02.2001 - 02.2003
Software Engineer
ProRM
03.2000 - 01.2001
M.D. -
Productivity And Quality Management For Enterprise
Bachelor of Science - Computer Science
Universidad Tecnologica Nacional
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