Natalia Williams
Fort Mitchell,S
Summary
Dynamic hospitality professional recognized for creating exceptional guest experiences and driving operational excellence. Known for a warm, engaging presence combined with strong conflict resolution and problem-solving skills. Collaborative team builder who is highly attentive to both employee engagement and guest satisfaction.
A punctual, solutions-focused multitasker with a proven track record as a trusted member of management teams. Instrumental in implementing effective strategies that generate immediate impact while supporting long-term organizational growth and brand strength.
Overview
19
19
years of professional experience
Work History
Group Coordinator
IHG Hotels Army Hotels
Fort Benning
09.2021 - Current
- Coordinated group bookings and special event arrangements, ensuring seamless execution and elevated guest experiences.
- Streamlined interdepartmental communication processes to improve operational efficiency and reduce service delays.
- Built and maintained strong working relationships with external stakeholders, including IMSO, Whinsec, and G3, fostering collaboration on shared initiatives.
- Managed reservations and maintained optimal room inventory balance to maximize occupancy and revenue.
- Generated and analyzed daily “On the Books” reports to monitor occupancy trends and forecast performance.
- Assumed supervisory responsibilities in the absence of management, maintaining operational continuity and completing all required reports and duties.
- Demonstrated flexibility and reliability by working night, weekend, and holiday shifts to support business needs.
Day Trader
Millennial Entrepreneur
Fort Benning, Georgia
12.2016 - Current
- Managed trades based on chart patterns, news and earnings.
- Maximized upside potential while minimizing risks Key Accomplishments.
- Grew base by 20% within 2 years.
- Managed 3 portfolios over 100K annually.
Hotel Specialist
Hotel zur Sonne, der Tauber
Rothenburg Ob Der Tauber , Germany, Germany
09.2006 - 01.2010
- Transitioned through Rotational Leadership Program.
- Inspected property to identify functionality, compliance, and quality issues.
- Maintained leadership continuity by serving as general manager on duty.
- Served all manner of guest needs via concierge services including setting up dinner reservations and booking tickets to local attractions.
- Monitored revenue activity of hotel and facilities.
- Trained staff members on how to handle the expected, routine issues and complex concerns.
- Explained details regarding property to acclimate patrons to resort environment.
- Planned coverage needs and organized services to support incoming special events.
Education
High School Hesselberg Sud Wittelshofen
Apprenticeship For Hotel Management
Berufsschule Rothenburg Ob Der TauberSkills
- Collaborative mindset
- Meeting facilitation
- Cross-functional coordination
- Relationship building
- Multitasking Abilities
- Decision-making
Languages
English
Full Professional
German
Native or Bilingual
Thai
Native or Bilingual
Timeline
Group Coordinator
IHG Hotels Army Hotels
09.2021 - Current
Day Trader
Millennial Entrepreneur
12.2016 - Current
Hotel Specialist
Hotel zur Sonne, der Tauber
09.2006 - 01.2010
Apprenticeship For Hotel Management
High School Hesselberg Sud Wittelshofen