Natalia Sofia Massaroni

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Cross-sold products and services to clients to secure additional business and grow revenue streams.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Executed successful sales strategies to convert leads into customers.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Collaborated with internal teams to develop account strategy.
• Managed sales cycle to maintain solid customer base.

Air Department.

• Issuance, reissuance of GDS tickets
  Sabre, Amadeus and Worldspan
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Followed up with customers to increase customer service with travel plans.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.

• ÀREA PLAN B!
• LOADING IN THE BACK OF NEW PRODUCTS, PLAN B: ACCOMMODATION, DINNERS, EXCURSIONS

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.