Summary
Overview
Work History
Education
Skills
References
Timeline
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Natalie Ledbetter

Lowell

Summary

Dynamic Vice President of Operations with a proven track record in process improvement, team leadership, and regulatory compliance. Successfully expanded pharmacy networks and achieved remarkable revenue growth, demonstrating strategic decision-making and cross-functional collaboration.

Overview

15
15
years of professional experience

Work History

Vice President of Operations

Druid City Infusion, a Vital Care Company
Tuscaloosa
01.2024 - Current

Oversaw expansion of pharmacy network from five to nine locations, with two more under development.

  • Increased net revenue growth from $19 million annually to $28 million monthly within 18 months.
  • Coordinated cross-functional teams to improve service delivery and ensure compliance with regulations.
  • Managed buildout and accreditation processes for each new pharmacy location.
  • Implemented process improvements to streamline intake, authorization, sales, and nursing workflows.
  • Analyzed operational data to identify trends that informed strategic business decisions.

Operator

Vital Care of Northwest Arkansas
Bentonville
01.2021 - 01.2024
  • Established location from site identification through construction to accreditation.
  • Generated over $10,000,000 in net revenue within first nine months.
  • Expanded team size from 2 to 9 personnel.
  • Directed scalability initiatives and growth strategies.
  • Earned Vital Care Franchisor 'Fast Starter' award in first year.
  • Promoted to Director of Operations, later advanced to VP of Operations at Druid City Infusions.

Regional Sales Manager

Amerita Specialty Infusion
Bentonville
04.2014 - 10.2021
  • Achieved Presidents Club award for five consecutive years as individual contributor and Sales Manager.
  • Recognized as Top Company IVIG Contributor in 2018 and 2019.
  • Earned designation as Top Company Antibiotic Contributor from 2015 to 2018.
  • Directed regional growth strategies across markets, therapies, and payer mixes to enhance referral volume.
  • Coached sales teams through KPIs, structured coaching sessions, and performance evaluations.
  • Aligned clinical offerings with reimbursement and margin goals to support sales strategy execution.
  • Collaborated cross-functionally with Operations, Nursing, Intake, and Pharmacy to ensure seamless care initiation.

RN Case Manager

Mercy Health Systems
Rogers
05.2011 - 02.2014

Education

Bachelor of Science - Business Management

Western Governors University
Salt Lake City, UT
12-2004

Associate of Science - Nursing

University of Arkansas
Fayetteville, AR
05-1991

Skills

  • Process improvement and regulatory compliance
  • Team leadership and coaching
  • Cross-functional collaboration
  • Customer relationship management
  • Critical thinking

References

References available upon request.

Timeline

Vice President of Operations

Druid City Infusion, a Vital Care Company
01.2024 - Current

Operator

Vital Care of Northwest Arkansas
01.2021 - 01.2024

Regional Sales Manager

Amerita Specialty Infusion
04.2014 - 10.2021

RN Case Manager

Mercy Health Systems
05.2011 - 02.2014

Bachelor of Science - Business Management

Western Governors University

Associate of Science - Nursing

University of Arkansas
Natalie Ledbetter