Natalie Shankles
Hampton
Summary
Dynamic healthcare leader with extensive experience at ProCare Therapy, excelling in regulatory compliance and patient care coordination. Proven track record in optimizing staff utilization and enhancing patient outcomes through effective communication and interdisciplinary collaboration. Recognized for fostering supportive relationships and implementing innovative therapy services management strategies.
Accomplished and energetic Director of Rehabilitation passionate about finding best possible patient care to lead to independence. Deeply committed to administering top-quality care while maintaining budget. Strong therapy background and works harmoniously with variety of personalities.
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
9
9
years of professional experience
Work History
Director of Rehab Services
ProCare Therapy
Camden
04.2020 - Current
- Provided oversight for all administrative tasks associated with rehab services.
- Ensured compliance with applicable laws and regulations related to rehab services.
- Participated in interdisciplinary team meetings to coordinate care plans.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Administered proper oversight of overtime, productivity and staff utilization to optimize revenue and profitable growth.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Certified Occupational Therapy Assistant
ProCare Therapy
Camden
02.2016 - Current
- Instructed patients on proper use of assistive devices such as wheelchairs and walkers.
- Monitored vital signs during therapy sessions, reported any changes promptly to supervising therapist.
- Collaborated with other health care professionals to develop strategies for improving the quality of life for clients.
- Assisted occupational therapists in developing individualized treatment plans for patients.
- Developed successful reputation as result of establishing compassionate, supportive and professional relationships with patients with developmental and cognitive disorders.
- Provided emotional support and encouragement during therapy sessions while motivating clients towards achieving their goals.
- Observed clients' behavior during therapy sessions for evidence of improvement or regression.
- Taught patients how to properly use therapy equipment.
- Assisted occupational therapist in evaluation of patients.
- Participated in interdisciplinary team meetings to discuss treatment plans and progress reports.
- Maintained a safe environment throughout all therapy sessions by adhering to safety protocols.
- Documented assessments, treatment goals and patient's progress using standardized note writing format.
- Made appropriate changes and alterations to treatment plans after evaluating patient progress.
- Taught patients and families about conditions and exercises.
Education
Associate of Science - Occupational Therapy
South Arkansas Community College
El Dorado, AR08-2015
High School Diploma -
Bearden High School
Bearden, AR05-2010
Skills
- Regulatory compliance
- Patient care coordination
- Inventory management
- Staff training
- Interdisciplinary collaboration
- Time management
- Effective communication
- Patient safety
- Employee work scheduling
- Attention to detail
- Verbal and written communication
- Therapy services management
- Task prioritization
- Communication
Timeline
Director of Rehab Services
ProCare Therapy
04.2020 - Current
Certified Occupational Therapy Assistant
ProCare Therapy
02.2016 - Current
Associate of Science - Occupational Therapy
South Arkansas Community College
High School Diploma -
Bearden High School