Natasha McElroy
Montgomery,Alabama
Summary
Detail-oriented administrative and human services professional with experience supporting case management in child welfare services, educational programs, managing confidential records, and healthcare operations. Strong organizational, problem-solving, and communication skills with the ability to support daily program operations.
Overview
8
8
years of professional experience
Work History
Human Resource Case Management Tech
Montgomery County Department Of Human Resource
Montgomery, Alabama
07.2024 - Current
- Supported social workers, financial workers, and social service professionals with case management and child welfare operations.
- Supported client disbursements, referrals, and coordination of supportive services.
- Maintained client records in ISP and FACTS database systems.
- Entered case information, narratives, and supporting documentation into electronic systems.
- Followed up with clients in child abuse and neglect prevention and intervention cases to ensure access to necessary services.
- Made collateral calls to obtain information and coordinate services.
- Assisted in child family assessments and development of Individualized Service Plans, contributing to tailored support for families.
- Conducted interviews for child protective services to gather information.
- Conducted home evaluations and assisted with school enrollment.
- Prepared vouchers and coordinated approved purchases for clients.
Family Self-Sufficiency Case Aide
Talladega Clay Randolph Child Care Corp. Team One
Montgomery, Alabama
03.2024 - 06.2024
- Assisted clients with applications, forms,and required documentation.
- Responded to clients' questions regarding basic eligibility and work participation requirements.
- Linked clients to food assistance, child support, employment programs, and TANF resources.
- Arranged childcare services for clients to support their employment goals., transportation, clothing, and other supportive services with job case managers.
- Facilitated staff interviews by clearly explaining program requirements to clients.
- Prepared client narratives and progress notes for DHR coordinators and managers.
- Performed clerical tasks, managing phone calls and organizing correspondence, including answering phones, taking messages, and routing mail.
- Used Microsoft Office and Excel to maintain records and complete administrative assignments.
- Compiled county newsletters and reports and assisted with workforce task force meetings.
Teacher's Assistant
Montgomery Community Action Agency
Montgomery, Alabama
09.2022 - 02.2024
- Assisted teachers with implementing educational activities and instructional programs.
- Enhanced children's language and literacy skills through targeted support in phonemic awareness and print awareness.
- Tracked goals for teaching strategies to ensure alignment with educational standards.
- Conducted home visits and engaged with parents to address children's needs and share progress updates.
- Contributed to student evaluations and developmental assessments by providing detailed observations and insights.
- Conducted health checks and tooth brushing for children.
- Observed children's physical conditions and reported concerns to supervisors.
- Prepared a variety of reports and maintained accurate and current records.
Patient Account Representative
Health Services Inc.
Montgomery, Alabama
05.2019 - 07.2019
- Managed patient billing inquiries for Health Services Inc.
- Provided customer service to patients regarding billing inquiries and account information.
- Processed payments from patients and maintained accurate records of all transactions.
- Collected payments and updated account records.
- Communicated frequently with healthcare providers regarding payment status updates on their submitted claims.
Education
High School Diploma -
SidneyLanier High School
Montgomery Alabama05-2008
Some College (No Degree) - Bachelor Of Science
Troy University
Montgomery ALSkills
- Case management
- Child welfare
- Client Advocacy
- Child protective services
- Case Documentation
- Case Reporting
- Database documentation
- Data Analysis
- Microsoft Office
- Problem solving
- Family support
- Client Information Security
Timeline
Human Resource Case Management Tech
Montgomery County Department Of Human Resource
07.2024 - Current
Family Self-Sufficiency Case Aide
Talladega Clay Randolph Child Care Corp. Team One
03.2024 - 06.2024
Teacher's Assistant
Montgomery Community Action Agency
09.2022 - 02.2024
Patient Account Representative
Health Services Inc.
05.2019 - 07.2019
High School Diploma -
SidneyLanier High School
Some College (No Degree) - Bachelor Of Science
Troy University