Nazdar Muhsin Wso
Public Relation
Iraq
Summary
Driven and empathetic, I excelled as a Guest Reception Agent at Salaheddin Company, where I significantly enhanced guest loyalty through expert complaint resolution and relationship management. My proficiency in conflict resolution and commitment to creating personalized guest experiences underscore my hardworking nature and ability to maintain high satisfaction levels.
Professional in guest reception with strong background in hospitality and customer service. Skilled in managing front desk operations, handling guest inquiries, and ensuring welcoming environment. Known for excellent communication, adaptability, and focus on team collaboration to achieve outstanding results. Consistently reliable and effective in meeting dynamic needs of guests and colleagues.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Guest Reception Agent
Salaheddin Company
02.2019 - 02.2020
- Resolved guest complaints with empathy and professionalism, resulting in increased loyalty
- Maintained accurate guest profiles, allowing for tailored experiences during their stay.
- Enhanced guest satisfaction by providing friendly and efficient check-in and check-out services.
Education
Technical Institute
Ainda
Erbil - Kasnazan- Koya Street07-2019
Skills
Customer Complaint Management
Proficient Relationship Management
Conflict Resolution Skills
Tolerance in Work Environments
hard working
Additional Information
I am currently employed at Pelistank TV, serving in the Public Relations department since February 2023.
Timeline
Guest Reception Agent
Salaheddin Company
02.2019 - 02.2020
Technical Institute
Ainda
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