Neveah Montoya
Jacksonville
Summary
Accomplished Financial Services Representative with a proven track record at Walmart, enhancing customer loyalty through exceptional service and efficient problem resolution. Skilled in cash management and customer relationship management, consistently achieving high accuracy in teller transactions. Demonstrates strong financial services knowledge and a commitment to excellence in every interaction.
Overview
5
5
years of professional experience
Work History
Financial Services Representative
Walmart
02.2024 - Current
- Provided excellent customer service, resolving issues.
- Cash checks
- Facilitated completion of wire transfers.
- Facilitate bill payments
- Conducted audits and reconciled cash drawers at closing time.
- Preform and assist in cash office paperwork for biweekly bank deposits of checks and cash.
Customer Service Representative
Walmart
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Dollar Tree
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Team Member
McDonald's
03.2020 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Associate Of Arts - General Studies
Arkansas Tech University
Russellville, AR05.2023
Skills
- Financial services
- Customer relationship management
- Cash management
- Cash handling
- Teller transactions
- MS office
Timeline
Financial Services Representative
Walmart
02.2024 - Current
Customer Service Representative
Walmart
05.2022 - Current
Cashier
Dollar Tree
05.2022 - 08.2022
Team Member
McDonald's
03.2020 - 08.2020
Associate Of Arts - General Studies
Arkansas Tech University
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