Nicki Howard
Kensett
Summary
Leader with expertise in customer service and employee training, honed at Casey's General Store. Proven ability to enhance team performance and ensure workplace safety. Skilled in cash handling and guest service.
Overview
26
26
years of professional experience
Work History
Shift Lead
Casey's General Store
Searcy, Ar
02.2020 - 10.2025
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Served consistent portions following recipes and control standards.
- Collaborated with team to enhance customer service experience and resolve inquiries efficiently.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns
- Assisted in inventory management to prevent stock shortages and overages.
Sergeant
Arkansas Army National Guard
Heber Springs, AR
11.1999 - 03.2020
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Crew Member
McDonald's
Bald Knob, AR
11.2017 - 02.2020
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated cash register and handled transactions accurately, contributing to financial accuracy and efficiency.
- Collaborated with team members to maintain cleanliness and organization of work area, enhancing overall operations.
- Prepared food items following safety and quality standards, ensuring compliance with health regulations.
Education
Technical Certificate - Office Occupations
Arkansas State University-Beebe
Searcy, AR12-2006
Certificate of Proficiency - Emergency Medicine Technician
Arkansas State University-Beebe
Searcy, AR04-2005
High School Diploma -
Newport High School
Newport, AR05-2000
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Cash handling
- Sales and upselling
- Attention to detail
Timeline
Shift Lead
Casey's General Store
02.2020 - 10.2025
Crew Member
McDonald's
11.2017 - 02.2020
Sergeant
Arkansas Army National Guard
11.1999 - 03.2020
Technical Certificate - Office Occupations
Arkansas State University-Beebe
Certificate of Proficiency - Emergency Medicine Technician
Arkansas State University-Beebe
High School Diploma -
Newport High School