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A results-driven Software Developer with strong experience in SaaS development and operations, focused on building secure, scalable, and high-performance systems. Proficient in C#, .NET, API development, cloud computing (AWS), BPM workflow automation, and CI/CD pipelines, with hands-on experience using Selenium and Postman. Experienced in applying AI-assisted development and automation tools to improve productivity, accelerate debugging, enhance testing workflows, and support smarter decision-making within software systems. Backed by solid cybersecurity expertise, including Cisco Ethical Hacking and Network Security certifications, as well as AWS Cloud Practitioner certification. Highly skilled in troubleshooting complex systems, optimizing database performance, and enforcing security best practices. Passionate about leveraging automation, cloud technologies, and AI-driven solutions to drive operational efficiency and deliver reliable, business-critical software.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

IT Service Implementation || IT Support Operations || Software Engineering
Results-driven and tech-savvy IT Leader / IT Business Partner with 17 years of progressive and hands-on IT experience in the successful delivery of global Enterprise Application Management Services and large global support operations. Highly skilled in driving efficiency and effectiveness by developing, delivering, and supporting strategic plans.

  Setting up and leading IT projects in the areas of enterprise application development, common solution design, share service model, 24X7 Enterprise Application Support (AMS) &ServiceDesk operations (Global support with >150 resources across geographies).
  Experience in setting up and delivering L1, L2, and L3 support operations with shift left.
  Expertise in negotiating multi-million support and project contracts from RFP to SOW for all types of engagements (Fixed bid, Milestone Managed services, T&M, etc.) and driving value through support health indicators and operational KPIs like SLA, OLA, MTTR, etc.
  Experience in delivering Process-driven support operations for critical business processes (Supply chain and manufacturing) for high visibility and high-velocity plant and warehouse operations.
  Continuous improvement in IT Operational excellence through Maturity model-based initiatives.
  IT Business Relationship Management to understand priorities, create road maps, and convert them into value-driven IT solutions.
  Demonstrated ability to find creative and cost-effective solutions to challenging problems to continuously optimize cost and enhance user experience.
  Managing overall department budget of ~$12M in development and support operations. Possess Financial acumen that includes managing department budget, estimation, forecasting, and Annual Operation Plan (AOP) cycle.
  Experience in vendor management(IT Suppliers, consultants), including value-based Delivery models, vendor commitments, and scorecards with tangible metrics to maximize Return on Investment (ROI) through continuous improvement.
  Experience in identifying and reducing technical debt.
  Hiring and developing Talent. Mentoring and Performance Management.
  Well-versed with ITIL-based support operations and ITSM tools like ServiceNow.·
  Excellent knowledge of the Oracle EBS ecosystem and its integration with various other applications in the IT landscape.
  Experienced in leading agile development teams for software development.


Senior Software Engineer at OpenText with expertise in Kubernetes management and Terraform automation. Proven track record of enhancing application security and streamlining deployment processes through innovative solutions. Strong problem-solving abilities and leadership skills drive effective collaboration across departments in cloud infrastructure projects.

Nicolas Germone

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University-level higher technician in programming -

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FullStack Developer

Sr FullStack Developer

Backend Developer

Technical Analyst

University-level higher technician in programming -

Software Developer

Full Stack Developer

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