Summary
Overview
Work History
Education
Skills
Skills And Knowledge
Personal Information
Languages
Timeline
Generic
Nicolas Llanos

Nicolas Llanos

Buenos Aires

Summary

Positive, reliable, and organized, bringing comprehensive understanding of travel logistics and itinerary planning. Possess knowledge of booking systems and travel regulations, with solid skills in communication and problem-solving. Committed to creating memorable, hassle-free travel experiences that meet clients' needs and exceed expectations.

Offering reliable and detail-oriented approach, eager to learn and develop in dynamic travel environment. Contributes solid understanding of organizational and planning skills, with ability to quickly adapt to new systems and procedures. Ready to use and develop coordinating schedules and managing travel arrangements in Travel Coordinator role.

Developed skills in fast-paced travel environment, focusing on efficient planning and coordination of travel arrangements. Transitioning into new field, leveraging expertise in communication, problem-solving, and managing logistics. Committed to delivering high-quality service and seamless experiences in any new role.

Professional with deep understanding of travel logistics and coordination. Demonstrates strong focus on team collaboration and achieving results, ensuring smooth and efficient travel arrangements. Skilled in itinerary planning, vendor negotiation, and customer service. Reliable and adaptable, meeting changing needs with ease.

Overview

27
27
years of professional experience

Work History

Travel Coordinator

Bpod
10.2024 - Current
  • Planning and organizing corporate travel
  • Designing efficient and personalized itineraries for employees or executives
  • Managing corporate events, including meetings, conferences, product launches, and training sessions
  • Vendor negotiations, cost control, and ensuring budget compliance
  • Acting as a liaison between the company, employees, and service providers
  • Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
  • Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
  • Added special requests and reward program information into system, verifying inclusion in travel planning.
  • Arranged hotel accommodations, cars or drivers and all related documentation.

Corporate Travel Manager

Accenture
01.2024 - 10.2024
  • Coordinating new strategies for the Support Department
  • Ensuring daily transactions are properly updated and recorded
  • Training new client support representatives and improving job performance
  • Assigning tasks and guiding team members to ensure quality work
  • Managing staff schedules

Client Support Supervisor

Sovos Compliance
12.2021 - 08.2023
  • Managed a diverse portfolio of clients, delivering personalized solutions tailored to individual needs.
  • Fostered an environment that encouraged open communication, teamwork, and continuous learning among support team members.
  • Reduced client churn by proactively addressing concerns and identifying areas for improvement within the support experience.
  • Collaborated closely with cross-functional teams for seamless service delivery.
  • Coordinated regular team meetings to discuss progress, challenges, and best practices in client support management.
  • Mentored junior support staff, fostering a culture of continuous improvement and professional growth.
  • Streamlined client support processes by implementing efficient ticketing and communication systems.
  • Maintained detailed records of client interactions for easy reference during future engagements or escalations.
  • Identified opportunities for process improvements, driving increased efficiency and reducing response times.

Team Leader

Almundo
09.2019 - 12.2021
  • Leading the sales team
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Supervisor

Almundo
03.2018 - 08.2019
  • Comprehensive point-of-sale operations
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Sales Agent

Almundo.com (Devoto Branch)
07.2015 - 02.2018
  • Sales, customer service, e-commerce, airline ticket issuance, and cash handling
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.

Back Office Leader

TAM
08.2008 - 05.2015
  • Sales, customer support, flight logistics, passenger rebooking, special services, web support, group bookings, and ticket issuance
  • Spearheaded process automation initiatives to minimize manual tasks, enhancing overall productivity within the department.
  • Managed payroll processing efficiently while ensuring adherence to company policies and legal requirements.
  • Fostered a positive work environment through effective conflict resolution strategies and open lines of communication among team members.
  • Participated in the recruitment process for back office staff, sourcing high-quality talent to meet organizational needs effectively.
  • Championed best practices in regulatory compliance, ensuring that all internal processes adhered to industry standards and guidelines.

Event Supervisor

Stamford Plaza
07.2007 - 06.2008
  • Organizing and supervising events and personnel
  • Protocol and ceremonial management
  • Delivered smooth training execution by coordinating site selection, marketing, event management, and follow-up.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Mentored junior team members to develop their skills in event planning and supervision practices.

Customer Service Specialist - Retail/Rental

Stratton Mountain Resort
12.2002 - 04.2008
  • Logistics and supply chain administration for the retail sector
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

Check-in Agent

Southern Winds Airlines
01.2002 - 05.2002
  • Check-in, flight dispatch, sales, and ticketing
  • Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
  • Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.

Travel Agent

Pigamalión S.A
01.1999 - 12.2001
  • Customer service, package and ticket sales, tour conductor, corporate accounts, and airline ticket issuance (Sabre system)
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.

Travel Agent

Navijet S.A
01.1998 - 12.1998
  • Wholesale agency for Turkey and Greece
  • Representative of Olympic Airways and the Maltese Consulate in Argentina
  • Customer service, tour package sales, and airline ticket issuance
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.

Education

Amadeus System Operator -

Amadeus Inc.
08.2008

Degree in Literary and Scientific-Technical Translation -

University of Morón
12.2006

Skills

  • Office Suite
  • Intermediate Level
  • Sabre
  • Amadeus
  • Hospitality
  • Supplier relations
  • Team management
  • Team motivation
  • Customer assistance
  • Organizational leadership
  • Airline reservation systems
  • Travel industry expertise

Skills And Knowledge

Office Suite, Intermediate Level, Sabre, Amadeus

Personal Information

Nationality: Argentine

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working

Timeline

Travel Coordinator

Bpod
10.2024 - Current

Corporate Travel Manager

Accenture
01.2024 - 10.2024

Client Support Supervisor

Sovos Compliance
12.2021 - 08.2023

Team Leader

Almundo
09.2019 - 12.2021

Supervisor

Almundo
03.2018 - 08.2019

Sales Agent

Almundo.com (Devoto Branch)
07.2015 - 02.2018

Back Office Leader

TAM
08.2008 - 05.2015

Event Supervisor

Stamford Plaza
07.2007 - 06.2008

Customer Service Specialist - Retail/Rental

Stratton Mountain Resort
12.2002 - 04.2008

Check-in Agent

Southern Winds Airlines
01.2002 - 05.2002

Travel Agent

Pigamalión S.A
01.1999 - 12.2001

Travel Agent

Navijet S.A
01.1998 - 12.1998

Degree in Literary and Scientific-Technical Translation -

University of Morón

Amadeus System Operator -

Amadeus Inc.
Nicolas Llanos