NICOLE I INGLESE
Fayetteville
Summary
Organized Customer Service Representative skilled in resolving escalated complaints to support team members and restore customer satisfaction. Expert salesforce user with high-level technology prowess and firm understanding of database management. Energetic leader and tactful communicator with25 years of client relationship management.
Overview
14
14
years of professional experience
Work History
Advanced Customer Service Representative
Irhythm Technologies
03.2022 - Current
- Assisted customer service representatives to defuse escalated issues and worked directly with customers to support resolution
- Cultivated customer-centric atmosphere by efficiently addressing customer concerns and providing timely and accurate information
- Worked with patient and accounts on problems with the heart monitor
- Worked in salesforce
- Work on tickets to resolve patient and account problems.
- Advanced training with the Zio monitor
Claims Specialist
Blue Cross And Blue Shield
01.2022 - 03.2022
- Implemented improvements in manual and electronic billing procedures
- Escalated files with significant indemnity exposure to supervisor for further investigation
- Modified, updated and processed existing policies
- Communicated effectively with staff members of operations, finance and clinical departments
- Checked documentation for accuracy and validity on updated systems
Customer Service Representative
Change Healthcare
06.2017 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Followed up with customers about resolved issues to maintain high standards of customer service
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Investigated and resolved customer inquiries and complaints quickly
- Overseeing the scheduling and staffing of a company's employees
- Tracking employee performance, time and attendance, and absences
- Managing and training a skilled workforce to meet organizational needs and goals
EVS Technician
Lawnwood Medical Center
04.2011 - 05.2017
- Performed regular equipment maintenance and reported problems to supervisor
- Maintained optimal supply levels to meet daily and special cleaning needs
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
Education
High School -
Western High School
Davie, FL06.1995
Skills
- Excellent Complaint resolution
- Very Good Complaint resolution
- Language proficiency
- Fast Learner
- Team training and leadership
- Excellent Recordkeeping strengths
- Call center experience
- Team Member Training
- MS Office Application
- Customer Service
- Very Good Creative problem solving
- Email management
- Positive and Friendly
- Problem-Solving
- Quality Control
LANGUAGE
English
Native
Timeline
Advanced Customer Service Representative
Irhythm Technologies
03.2022 - Current
Claims Specialist
Blue Cross And Blue Shield
01.2022 - 03.2022
Customer Service Representative
Change Healthcare
06.2017 - 01.2022
EVS Technician
Lawnwood Medical Center
04.2011 - 05.2017
High School -
Western High School
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