Nicole Morreau
Pedro Luro,B
Summary
Dedicated professional with a strong background in customer service and relationship building. Known for providing empathetic support to individuals with disabilities, contributing to enhanced quality of life.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Purchased Service Worker
Lambton County Developmental Services
Petrolia, Ontario
11.2023 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Developed strong rapport with clients, facilitating trust-based relationships for effective support.
- Organized my schedule to implement day to day planning for the individuals supported.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
Foster Parent
Sarnia Lambton Children's Aid Society
Petrolia, Ontario
02.2013 - 05.2019
- Facilitated emotional support and stability for children in foster care placements.
- Developed individualized care plans in collaboration with social workers.
- Coordinated family visits and maintained communication with biological families to strengthen relationships.
- Provided guidance and mentorship to new foster parents, enhancing caregiving effectiveness.
Customer Service
Royal Pizza
Petrolia, Ontario
09.2012 - 05.2019
- Resolving customer complaints, greeting customers, and taking orders with a focus on service quality.
- Handling cash, reconciling registers, and performing daily paperwork.
- Overseeing all activities during a shift, including training, delivery operations and employee schedules.
Office Assistant
Clouse Photo
Petrolia, Ontario
09.2006 - 08.2010
- Greeting clients, managing front desk area and directing guests.
- Managing calendars, on site photo bookings, and arranging appointments.
- Answering phones, directing calls, taking messages, and managing company email accounts.
Education
High School Diploma -
Lambton Central Collegiate Vocational Institute
Petrolia, Ontario 06-2003
Skills
- Patience and tolerance
- Customer service
- Relationship building
- Payment processing
- Scheduling
- Microsoft outlook
- Appointment scheduling
- First aid and CPR
- Problem-solving abilities
Timeline
Purchased Service Worker
Lambton County Developmental Services
11.2023 - Current
Foster Parent
Sarnia Lambton Children's Aid Society
02.2013 - 05.2019
Customer Service
Royal Pizza
09.2012 - 05.2019
Office Assistant
Clouse Photo
09.2006 - 08.2010
High School Diploma -
Lambton Central Collegiate Vocational Institute