Summary
Overview
Work History
Education
Skills
References
Timeline
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Nicole Morton

Bentonville

Summary

Detail-oriented leader with expertise in program management and team oversight, dedicated to improving offerings and promoting a collaborative work environment. Experienced in implementing training programs that boost team performance and enhance customer satisfaction. Known for strong adaptability, work ethic, and interpersonal skills. Effective in self-directed roles and quick to learn new competencies.

Overview

4
4
years of professional experience

Work History

Program Manager

New Life Ranch
Colcord
09.2021 - 07.2025
  • Managed staff hiring, training, development, and performance evaluations throughout the camp season.
  • Promoted a positive work environment through effective communication, training, and team-building activities.
  • Trained seasonal staff members in areas such as first aid and CPR certification, risk management strategies, and customer service standards.
  • Organized daily camp schedules and activities to accommodate diverse age groups.
  • Evaluated camper, parent, and staff feedback to refine program offerings, and enhance experiences.
  • Communicated and maintained personal contact with parents or guardians to discuss achievements and behavior concerns.
  • Resolved conflicts between staff members or between staff members and campers in a timely manner.
  • Evaluated and documented performance and growth, relaying participant performance and growth to parents through both oral and written evaluations.
  • Prepared articles for center newsletter to highlight special events and educational activities.
  • Led team meetings to discuss operational goals and improve efficiency.
  • Facilitated cross-departmental communication to align project goals effectively.
  • Prepared annual budget, focusing on details to meet operational and staffing needs.

Education

Bachelor of Science - Sports Management

Oral Roberts University
Tulsa, OK
05-2021

Skills

  • Staff management and personnel oversight
  • Detail-oriented planning
  • Recruitment and hiring strategies
  • Training and development
  • Program evaluation and assessment
  • Budgeting and financial planning
  • Customer service excellence
  • Event planning and execution

References

References available upon request.

Timeline

Program Manager

New Life Ranch
09.2021 - 07.2025

Bachelor of Science - Sports Management

Oral Roberts University

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Nicole Morton