Summary

Work History

Education

Skills

Timeline

Nicole Shell

Fayetteville

Summary

Adept at streamlining operations and enhancing customer satisfaction, I leveraged my cash handling and data entry skills at Cherokee Casino to significantly improve transaction efficiency. Known for reliability and professionalism, I successfully managed high-volume cash transactions and fostered strong guest relationships, contributing to a positive and efficient work environment.

Great multitasker accomplished in handling casino and customer needs. Dependable in maintaining security standards and protecting confidential information. Accurate with checks, tokens and coins.

Knowledgeable Desired Position with solid background in handling financial transactions and maintaining accurate records. Proven ability to efficiently manage currency exchanges, ensuring compliance with all regulations and procedures. Demonstrated reliability and attention to detail in balancing cash drawers and providing excellent customer service.

Work History

Cage Cashier

Cherokee Casino

Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
Provided exceptional customer service, addressing concerns promptly and professionally.
Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Counted and recorded assigned funds and made exchanges of funds throughout shift.
Secured casino funds not in use after balancing cash drawer.
Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
Processed various cash transactions and answered gaming customer questions.
Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
Improved workflow processes by sharing best practices with colleagues and implementing suggestions from management when applicable.

Housekeeper

Cohobnb Properties

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Disposed of trash and recyclables each day to avoid waste buildup.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Adhered to professional house cleaning checklist.
Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Operated electronic backpack vacuums and floor sweepers.
Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.

Inspector

Cohobnb Properties

Ensured compliance with industry regulations through meticulous attention to detail during inspections.

Housekeeping Room Attendant

Self Employed

Managed cash transactions accurately, ensuring proper handling of payments and tips.
Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Communicated with guests to record orders and assess needs.
Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Maintained clean and organized bar area.
Contributed to team success by assisting co-workers during high-volume periods as needed.
Anticipated guest needs and provided proactive service.
Elevated customer satisfaction by promptly addressing any concerns or special requests.

Cocktail Server

Cherokee Casino

Managed cash transactions accurately, ensuring proper handling of payments and tips.
Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Communicated with guests to record orders and assess needs.
Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Maintained clean and organized bar area.
Contributed to team success by assisting co-workers during high-volume periods as needed.
Anticipated guest needs and provided proactive service.
Elevated customer satisfaction by promptly addressing any concerns or special requests.

Mixologist

Cherokee Casino

Promoted a positive work environment through effective communication and teamwork among colleagues.
Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
Prepared classic, modern, and unique cocktails for each customer.

Education

High School Diploma -

Sequoyah High School

Tablequah, Ok

05.2014

Skills

Reliability and punctuality
Professionalism and courtesy

Cash handling
Data entry efficiency

Timeline

Cage Cashier

Cherokee Casino

Housekeeper

Cohobnb Properties

Inspector

Cohobnb Properties

Housekeeping Room Attendant

Self Employed

Cocktail Server

Cherokee Casino

Mixologist

Cherokee Casino

High School Diploma -

Sequoyah High School

Nicole Shell

Summary

Work History

Cage Cashier

Housekeeper

Inspector

Housekeeping Room Attendant

Cocktail Server

Mixologist

Education

High School Diploma -

Skills

Timeline

Cage Cashier

Housekeeper

Inspector

Housekeeping Room Attendant

Cocktail Server

Mixologist

High School Diploma -

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