NICOTRA ANDERSON
Marked Tree
Summary
Dynamic Dietary Manager with proven success at Three Rivers Nursing & Rehabilitation, enhancing patient satisfaction through tailored meal plans and robust nutrition counseling. Skilled in food safety compliance and team leadership, I excel in fostering relationships with vendors and ensuring optimal service delivery while maintaining regulatory standards.
Overview
18
18
years of professional experience
Work History
DIETARY MANAGER
THREE RIVERS NURSING & REHABILITATION
05.2013 - Current
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Worked closely with dieticians to ensure proper implementation of therapeutic diets for patients with specific medical conditions.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
City Carrier Assistant
UNITED STATES POSTAL SERVICE
12.2022 - 03.2024
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Operated vehicles and equipment to transport packages and mail pieces.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Machine Operator
VISKASE
06.2007 - 10.2012
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
No Degree - CERTIFIED NURSING ASSISTANT
RSB TRAINING
Jonesboro, AR09-2012
MEDICAL ASSISTANT - MEDICAL
Concorde Career College
Memphis, TN01-2008
High School Diploma -
MARKED TREE HIGH SCHOOL
Marked Tree, AR05-1999
Skills
- Collaboration and teamwork
- Nutrition counseling
- Food safety regulations
- Sanitation protocols
- Meal preparation
- Food presentation
- Inventory management
- Food production management
- Menu planning abilities
- Employee recruitment
- Delivery coordination
- Department management
- Staff monitoring
- Cost control
- Menu planning
- Purchasing and procurement
- Special diets
- Department oversight
- Supply coordination
- Nutritional needs assessments
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Team leadership
- Team collaboration
- Organizational skills
- Customer satisfaction
- Decision-making
- Relationship building
- Operational efficiency
- Scheduling staff
- Employee supervision
- Team building
- Nutritional knowledge
- Infection control
- Supply ordering and management
- Work Planning and Prioritization
- Monitoring food preparation
- Coaching and mentoring
- Interpersonal skills
- Conflict resolution
- Recruitment and hiring
- Food safety compliance
- Quality control
- Food plating and presentation
- Inventory control
Accomplishments
- Supervised team of 12 staff members.
Timeline
City Carrier Assistant
UNITED STATES POSTAL SERVICE
12.2022 - 03.2024
DIETARY MANAGER
THREE RIVERS NURSING & REHABILITATION
05.2013 - Current
Machine Operator
VISKASE
06.2007 - 10.2012
No Degree - CERTIFIED NURSING ASSISTANT
RSB TRAINING
MEDICAL ASSISTANT - MEDICAL
Concorde Career College
High School Diploma -
MARKED TREE HIGH SCHOOL
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