Nikki Carothers
Sheridan
Summary
Results and Customer-driven with over 20 years experience in the Transportation and Accounting. Results-driven and detailed-oriented. Adept at developing safety strategies, conducting risk assessments, and ensuring compliance with local,state, and federal safety regulations including DOT standards. Strong leadership skills with experience managing cross-functional teams, training employees,and driving continuous improvement.
Overview
22
22
years of professional experience
Work History
Controller
Connect Service Solutions, Inc.
09.2019 - Current
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed payroll data entry and processing for more than 150 employees to comply with predetermined company guidelines.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
Controller
Western Leasing
08.2018 - Current
- Responsible for accounting operations for the company with a fleet of 200 trucks
- Manage periodic financial reports, maintenance of an adequate system of records, bookkeeping, cash management and risk management
- Ensure accounts payables are paid in a timely manner
- Review weekly driver settlements to leased operators
- Participate in the development of and support of the company's strategic plans
- Communicate all financials to the Owner of the Company
- Advised executives on contracts with significant financial implications
- Led the annual financial audit and preparation of support for audited financial statements
- Consistently tested and developed strategies to improve information flow throughout organization
- Maintained internal controls and safeguards for revenues, costs, budgets and expenditures
Billing/ Collections Manager
Rich Transport
08.2009 - 08.2018
- Company Overview: Road Runner Transportation
- Leading and planning billing operations in a 15 person department
- To include oversight of the teams responsibilities for invoicing accounts for over 200 customers
- Planned, formulated and developed effective systems, policies, procedures and measures to ensure customer satisfaction and financial results of the company
- Oversaw the month-end closing process, prepared financial statements and managed advanced reconciliations
- Improved billing and month-end reporting processes
- Collaborated with finance and accounting departments to deliver comprehensive financial information to facilitate decision making for management, stakeholders and parent company
- Executed periodic budgeting and modeling to project monthly cash requirements
- Contacted non-compliant accounts to discuss payment options
- Evaluated collection reports to determine collections status and outstanding balance amounts
- Maintained internal controls and safeguards for revenues, costs, budgets and expenditures
- Implemented multiple software conversions, including desktop setup and staff training
- Reorganized finance and accounting departments to improve efficiency, cut excess spending and eliminate redundant positions and tasks
- Advised executives on contracts with significant financial implications
- Increased efficiency by improving billing procedures
- Facilitated internal and external auditing
- Road Runner Transportation
Fleet Supervisor / Load Coordinator
Calark
10.2005 - 08.2009
- Fleet Supervisor for 60 trucks
- Worked directly with the drivers to ensure on time pickup and delivery following company and customer policies
- Provided support and guidance on day to day direction as necessary for the drivers
- Coordinated drivers home time, hours of service for DOT regulations
- Responsible for customer service duties such as soliciting loads and scheduling appointments at various shipper and receiver locations
- Optimized delivery routes, taking into account traffic, road conditions and other factors
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded
- Responded to customer messages in regards to delivery issues
- Effectively resolved complaints in a timely manner by working closely with customers
Dispatcher/ Load Coordinator
Rich Transport
10.2002 - 10.2005
- Dispatcher for 55 trucks
- Responsible for managing and coordinating of all drivers within their routes to provide a responsive service to the company's customers
- Dispatched a fleet of trucks for Union Pacific, Managing and coordination of automotive freight directly off the rail cars to fleet trailers
- Built and planned loads for designated customers
- Worked and determined balances of capacity for the demand of loads and equipment
- Coordinated with freight forwarders to expedite international shipments
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers
- Forecasted manpower requirements based on daily workload and company targets
- Established transportation cost standards and economical shipping practices
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Trained and evaluated employees to ensure work performance met company standards
- Checked paperwork prior to dispatching to make sure that all details were accurate
- Evaluated operational records and made scheduling adjustments to maximize efficiency
- Effectively resolved complaints in a timely manner by working closely with customers
Education
Associate of Applied Business - Logistics
Arkansas Transit Association
Little Rock01-2005
Skills
- Payroll processing
- Risk assessment capabilities
- Team leadership and motivation
- Deadline management
- Data entry
- Preparing financial statements
- Dispatch software
- Cash flow management
- Customer service management
- Fuel efficiency strategies
- Exceptional organization
- Continuous improvement mindset
- Dispatching procedures
- Audit preparation
- Customer relations
- Accounting management
- Goal-oriented focus
- Regulatory compliance awareness
- Vehicle maintenance
- Logistics management
- Schedule management
- Inventory control
- Logistics coordination proficiency
- Service coordination
- Performance monitoring and evaluation
- Dispatching field personnel
- Fixed assets reporting
- Safety protocol
- Fleet monitoring
- Expense management
- Route planning and adjustment
- Training and development
- Records maintenance
- Team collaboration
- AS400
- Qualcom
- Quickbooks Online
- McLeod Software
- PC Miler
Timeline
Controller
Connect Service Solutions, Inc.
09.2019 - Current
Controller
Western Leasing
08.2018 - Current
Billing/ Collections Manager
Rich Transport
08.2009 - 08.2018
Fleet Supervisor / Load Coordinator
Calark
10.2005 - 08.2009
Dispatcher/ Load Coordinator
Rich Transport
10.2002 - 10.2005
Associate of Applied Business - Logistics
Arkansas Transit Association
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