Nikki Young
Little Rock
Summary
Dynamic General Manager with a proven track record at Zaxby's, excelling in leadership and operations management. Successfully implemented strategies that enhanced sales and profitability while fostering high employee satisfaction. Skilled in budget forecasting and customer relationship management, driving team performance and loyalty through effective training and problem resolution.
Overview
7
7
years of professional experience
Work History
General Manager
Zaxbys
03.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Burger King
01.2018 - 11.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
High School Diploma -
Sylvan Hills
Sherwood, ARSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Labor cost controls
- Customer relationship management
Timeline
General Manager
Zaxbys
03.2024 - Current
General Manager
Burger King
01.2018 - 11.2023
High School Diploma -
Sylvan Hills
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