Noelia Lanza
Rochester Hills
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Assistant to Vice President Operations
Bank Of America Merrill Lynch
07.2018 - Current
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Managed and completed paperwork and overall office administration operations.
- Attended to office operations and required paperwork.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed inventory, placed orders and handled payment for office supplies.
- Recorded expenses and maintained accounting records.
- Manage accounts payables and receivables ensuring all accounting activities and complying whit local and US regulations.
- Back Office in Operations settlement process.
- Continuous improvement Finance/AP system and processes.
Account Executive - Payables and Receivables
Bank Of America
04.2007 - 05.2018
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Reconciled daily AR ledger and verified proper posting.
- Updated aging reports based on daily audits.
- Prepared bills receivable, invoices and bank deposits.
- Posted customer payments by recording cash, checks and credit card transactions.
- Maintained records by imaging invoices, debits and credits.
- Completed daily process adjustments to maintain accuracy.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced operational risks while organizing data to forecast performance trends.
Assistant Manager - Projects
Bank Of America
02.2004 - 04.2007
- Project manager in Operations area and adminstrative assistant manager.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Reported on status for each project to appropriate stakeholders.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored office supplies to order and replenish stock when necessary.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Managed executive calendars to strategically coordinate meetings and appointments.
Operational Risk Analyst
Bank Of Boston
03.2003 - 01.2004
- Operating risk analyst in charge of KPI continuing controls in branches and general ledgers reconciliation.
- Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
- Delivered presentations and training courses to promote best practices for techniques and processes.
- Offered consultation on re-engineering techniques to improve process performance and product quality.
- Planned, performed and implemented Lean and Six Sigma process improvement initiatives to measure and eliminate defects in development and increase efficiency.
- Measured performance against process requirements to align improvement to performance shortfalls.
- Developed metrics that provided data for process measurement to identify indicators for future improvement opportunities.
Corporate Internal Auditor
Bank Of Boston
03.2000 - 03.2003
- Argentina, Chile and Uruguay Corporate audit Wholesale banking.
- Performed internal audits of departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Produced audit reports which comprised evaluation of internal control systems.
- Identified and reported audit issues.
- Explained risk and compliance concepts to managers and executives.
- Investigated discrepancies discovered during auditing process.
- Recommended new methods to improve internal controls and operating efficiency.
- Documented recommendations to improve internal controls.
AML Compliance Analyst
Bank Of Boston
04.1999 - 03.2000
- Client Current account analysis, research, prepare support documentation for AML local central bank.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
Education
Bachelor of Science - Bussines Administration
Universidad Argentina De La Empresa
Buenos Aires - Argentina12.1999
Skills
- Business Correspondence
- Verbal and Written Communication
- Email Correspondence
- Billing and Coding
- Time Management
- Support Services
- Project Support
- Documentation and Filing
- Administrative Duties
- Computer Skills
- Data Confidentiality
- Operations Support
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Assistant to Vice President Operations
Bank Of America Merrill Lynch
07.2018 - Current
Account Executive - Payables and Receivables
Bank Of America
04.2007 - 05.2018
Assistant Manager - Projects
Bank Of America
02.2004 - 04.2007
Operational Risk Analyst
Bank Of Boston
03.2003 - 01.2004
Corporate Internal Auditor
Bank Of Boston
03.2000 - 03.2003
AML Compliance Analyst
Bank Of Boston
04.1999 - 03.2000
Bachelor of Science - Bussines Administration
Universidad Argentina De La Empresa
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