Norma Orellana
Springdale,AR
Summary
Security and risk manager with experience across corporate and public-sector environments, specializing in crisis event management, security risk assessment, investigations support, and program administration. Proven ability to translate complex risk and case data into actionable insights, optimize workflows, and partner with cross-functional stakeholders to improve outcomes. Experienced people leader and budget owner with a track record of operating in high-sensitivity environments requiring sound judgment, confidentiality, and operational discipline.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Associate Vetting Assessment Manager
Walmart Inc.
06.2024 - Current
- Manage crisis-related events through investigation and research; provide guidance to support job-related decision-making and assess internal/external security risks impacting associates and operations.
- Delivered analytical support across multiple HR systems to enable timely, informed decisions and improve case outcomes.
- Streamlined case triage workflows to increase consistency, speed, and quality of case handling.
- Partnered with leadership to optimize case assignment allocation and tracking, improving visibility and workload balancing.
- Supported case managers by developing interview approaches and strategies for complex, high-sensitivity cases.
- Contributed to building a system access database for Associate Relations Specialists, improving data management and accessibility.
Associate Vetting Program Manager
Walmart Inc.
08.2022 - 06.2024
- Conducted data-driven security risk assessments by evaluating likelihood, impact, and operational exposure to crisis events affecting people, assets, and business continuity.
- Assessed effectiveness of existing programs, identified vulnerabilities, and recommended improvements to reduce risk and improve execution.
- Translated risk data into clear, actionable insights for stakeholders to determine appropriate responses and prioritization.
- Managed a high daily case volume while maintaining thoroughness, accuracy, and timeliness.
Chief Juvenile Probation Officer
Washington County
Fayetteville, AR
03.2013 - 07.2022
- Led day-to-day operations for a juvenile justice department under the direction of the Circuit Judge; supervised staff and volunteers and provided policy recommendations.
- Managed a $1.17M department budget, ensuring responsible planning, oversight, and resource allocation.
- Developed and administered detention-alternative programs; collected, analyzed, and reported operational data to state and national agencies.
- Served as Juvenile Detention Alternative Initiative (JDAI) Coordinator and community liaison, partnering with law enforcement, schools, and service providers.
- Represented the Juvenile Court at local, state, and national forums; supported grant submissions and nonprofit funding management.
- Cross-trained and certified as a Specialized Law Enforcement Officer, supporting court security as needed.
Lead Juvenile Probation Officer
Washington County
12.2009 - 03.2013
- Supervised a team of five probation officers; ensured casework quality, compliance with court orders, and consistent documentation standards.
- Supported budget planning and resource allocation; assisted with hiring and training of new staff.
- Resolved citizen complaints and employee issues to maintain service quality and a productive work environment.
Juvenile Probation Officer
Washington County
01.2003 - 01.2009
- Managed court-ordered supervision, including home visits, drug screenings, treatment coordination, and compliance monitoring.
Juvenile Detention Officer
Washington County
01.2001 - 01.2003
- Ensured safety and wellbeing of detained youth; supported life-skills coaching and transportation to external appointments.
- Provided bilingual support to families requiring Spanish-language assistance with questions and documentation.
Freelance Interpreter (English/Spanish)
01.2003 - 01.2022
- Provided medical and court interpretation and translated documents for clinics and court settings.
- Assisted clients with completion of medical and legal forms, ensuring accuracy and comprehension.
Service Member
United States Army
01.1996 - 01.1999
- Deployed to Bosnia in support of Operation Joint Guard (Mar 21, 1998 – Aug 4, 1998).
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Skills
- Crisis event management & security risk assessment
- Investigations support & interview strategy development
- Data-driven analysis & business insight generation
- Workflow optimization & process improvement
- Program management & cross-functional leadership
- Stakeholder engagement & executive communication
- Budget management & grant administration
- Policy development, compliance, and operational governance
- Bilingual (English/Spanish)
Certification
- 2018 Juvenile Officer of the year, Arkansas Juvenile Officer Association
- Arkansas Advisory Group member refining training curriculum for probation personnel
- Certified Specialized Law Enforcement Officer, State of Arkansas
- Juvenile Officer Certification, State of Arkansas
Languages
Bilingual: English & Spanish
Timeline
Associate Vetting Assessment Manager
Walmart Inc.
06.2024 - Current
Associate Vetting Program Manager
Walmart Inc.
08.2022 - 06.2024
Chief Juvenile Probation Officer
Washington County
03.2013 - 07.2022
Lead Juvenile Probation Officer
Washington County
12.2009 - 03.2013
Juvenile Probation Officer
Washington County
01.2003 - 01.2009
Freelance Interpreter (English/Spanish)
01.2003 - 01.2022
Juvenile Detention Officer
Washington County
01.2001 - 01.2003
Service Member
United States Army
01.1996 - 01.1999
Bachelor of Science - Criminal Justice Administration
University of Phoenix
ADDITIONAL INFORMATION
References available upon request