Nuria Alejandra Silva
Posadas
Summary
Goal-oriented professional, an Economist dedicated to meeting team performance objectives and achieving set targets. Offering more than 5 years of extensive leadership experience in Banking, Fintech and Software Industries. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Skillful in redesigning processes for efficiency gains, service reports, mentoring and guiding employees in performing assigned duties. Results-oriented professional with responsive service in all interactions, with customers, as well directives and employees.
Overview
20
20
years of professional experience
1
1
Certification
Work History
QA Team Lead
Hicx Solutions
08.2021 - Current
- Adapted procedures to mitigate issues and improve deficiencies on more than 20 customers
- Advised and led process improvement team with deliberation, leadership and strategic planning, managed 10 to 15 projects
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
Quality Assurance Team Lead
Banco Galicia
10.2016 - 05.2019
- Worked as Quality Assurance Team Leader on Credit online platforms, supervised day to day, monitoring all Testing and Functional Operations in coordination with Quality Team d
- Coached and motivated 10-person as QA team, committed to develop competencies.
- Assisted Manager Operations, and Operations Team Leaders for different operation departments and involved areas.
Functional & Operations Analyst
Banco Galicia
08.2014 - 09.2016
- Testing and analysis of Integrated Financial System Area (SIAF - FPA), software used on fixed income security Desk-more than 100 operations closed
- Controlling operations with Securities, FX, forwards, etc-more than 1000 per day
- Collaborated with upper management to drive strategy and implement new processes.
Research Associate SemiSenior
S&P Capital IQ
03.2014 - 07.2014
- Compelled information about public companies located in Brazil and Portugal with discriminated information regarding issued shares and capital . Then it was published on Capital-IQ product, ensuring quality of information provided for more than 500 companies
- Developed data collection strategies and monitored data quality for optimal research results.
Investment Specialist
ICAP
04.2013 - 12.2013
- Held meetings with customers trained them with more skills to met their independency
- Helped clients make informed decisions about financial future.
- Supervised reporting staff of 2 people
Data & Applications Specialist
Thomson Reuters
02.2009 - 02.2013
- Providing first line support to clients based in Latin American countries for financial markets data and analysis. Providing assistance on high level over broad range of Thomson Reuters financial products,
- Assisted users in accessing databases, troubleshooting malfunctions and removing system-based barriers to task completion., excellent problem solver on real time basis
- Liaise between external clients and internal teams ensuring best quality of service throughout whole research process and sales. Closing sales also
Focal Point
InfoPrint Solutions
05.2007 - 02.2009
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Reporting Analyst
IBM
07.2006 - 05.2007
- Prepared monthly ad hoc reporting in alignment with client needs.
Research Specialist
Entidad Binacional Yacyreta
01.2004 - 01.2006
- Monitored research data to assess accuracy, validity and integrity.
- Adapted work process and methods based on findings and literature review with limited supervision.
Education
Bachelor of Science - Economics
Universidad Católica Argentina-UCA
Buenos Aires12.2007
MBA - Market Capital & Fintech
Universidad Católica Argentina-UCA
Buenos Aires, C08.2021
Skills
- Microsoft Office
- Siebel/CRM (Oracle), Access and Lotus Notes
- E-Views
- 3000XTRA, Reuters Trader for Latam, Datascope Tick History, Eikon (FX, Commodity Full, For Agriculture and all other variants of Eikon) Power Plus Pro, Reuters Freight View
- S&P Capital IQ, NPC Citrix Tool (Non Portfolio Collections Tools)
- SIAF-Portfolio
- SAP (credit module, FI)
- JIRA
- New Testing Methodologies
- Mentorship and Training
- Customer Satisfaction
Certification
Cultural Management Congress (National Endowment for the Arts)Seminar on Cultural Economics and Heritage (National Endowment for the Arts)Seminar on Market Speculative Behavior and Junk Bonds (Ariel Mass, UCA)Investment Funds Seminar for Latin America (CEPAL)Thomson Reuters Eikon Certification
Languages
Spanish
Native language
Portuguese
Advanced
C1
English
Advanced
C1
Timeline
QA Team Lead
Hicx Solutions
08.2021 - Current
Quality Assurance Team Lead
Banco Galicia
10.2016 - 05.2019
Functional & Operations Analyst
Banco Galicia
08.2014 - 09.2016
Research Associate SemiSenior
S&P Capital IQ
03.2014 - 07.2014
Investment Specialist
ICAP
04.2013 - 12.2013
Data & Applications Specialist
Thomson Reuters
02.2009 - 02.2013
Focal Point
InfoPrint Solutions
05.2007 - 02.2009
Reporting Analyst
IBM
07.2006 - 05.2007
Research Specialist
Entidad Binacional Yacyreta
01.2004 - 01.2006
Bachelor of Science - Economics
Universidad Católica Argentina-UCA
MBA - Market Capital & Fintech
Universidad Católica Argentina-UCA
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