Nyasha Hopson

Promoted to Assistant Manager. Implementing business action plans to maximize tenant satisfaction, reduce vacancies, and promote high level of customer service; preventative for escalating critical issues to property manager to deliver immediate resolution.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Uphold and document accurate records of all correspondence with and from prospects, tenants, vendors and contractors; responding quickly to concerns regarding community.

Updated and balanced accounts, rates and logs to keep bookkeeping current while auditing discrepancies; including reconciling cash drop, credit card transactions, processing end-of-day and close out reports, managing inventory keys and daily room occupancy.

Maintain in-depth knowledge of competition through consistent evaluation of market conditions and trends while highlighting community features and redirecting concerns to capture interest. Manage tenant relations and implement business strategies to maximize tenant satisfaction, streamline services and reduce vacancies.

Draft comprehensive marketing and leasing plans, collaborate with management to oversee lease renewals, process move-ins, collect rent payments, conduct tours of community life to prospective tenants and offer valuable information regarding major features to property.

Generate brand awareness and positive product impressions by designing and suggesting new display ideas to improve accessibility to merchandise; following company policies, rules and procedures to promote company goals and ensure safety.

Develop and implement new sales and marketing strategies to integrate vacancies, lease renewals, advertising initiatives and community development.

Managed the entire shopping experience for the client, putting together outfits and providing personalized style tips. Assisted with the styling of unique looks for runway presentation. Brainstormed with other stylists to determine how to incorporate exciting new trends into the development of showroom displays.