Nykea Gillespie
Benton
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
16
16
years of professional experience
Work History
Community Manager
Drucker and Falk
Newport News
09.2024 - Current
- Provide leadership and support to on-site team members
- Consulted and mentored on-site managers to identify improvement opportunities, develop actionable solutions, and track implementation results
- Collaborated with team members to prepare annual operation budgets, ensuring alignment with community goals
- Ensured effective budget control to maintain financial stability.
- Complete monthly financial review to ensure operational and financial goals are met
- Monitored property maintenance issues and recommended capital improvements to enhance community market position
Regional Manager
PDC Companies
Little Rock
02.2023 - 08.2024
- Supervised property managers and maintenance personnel to enhance operational effectiveness.
- Oversee portfolio's operational and financial performance to ensure achievement of established objectives
- Review profit and loss statements
- Analyzed profit and loss statements to identify trends and inform strategic decisions
- Negotiated and evaluated bids, contracts, and renovations to ensure cost-effectiveness and quality standards
- Evaluated comps, marketing initiatives, and weekly reports to inform management strategies.
- Examined mystery shopper feedback to enhance customer satisfaction strategies.
- Prepared yearly budget for operations and capital expenditures to align financial resources with organizational goals
Community Manager
Wehner Multifamily LLC
Plano
11.2019 - 11.2022
- Managed daily operations of staff to ensure efficient workflow.
- Approve/Deny Applications
- Scheduled cleaning, painting, and make readies for all vacant units to ensure timely occupancy
- Scheduled vendors for property maintenance to uphold property standards and resident satisfaction
- Post rent payments and scheduled billing
- Reviewed applications to determine eligibility based on criteria.
- Schedule vendors for property maintenance
- Maintained resident retention through proactive communication and engagement initiatives
- Process payroll
- Create purchase orders/process invoices
- Work in accordance with property budget
Floating Manager/Training Facilitator
BSR
Little Rock
03.2013 - 11.2019
- Provide onsite training to new and existing Managers, Assistant Managers and Leasing staff
- Coordinated cleaning, painting, and carpet cleaning for all vacant units to ensure timely readiness for new residents
- Schedule/ oversee resident events
- Reviewed and approved/denied applications to maintain occupancy and meet leasing goals
- Determined eligibility of applicants based on set criteria
- Interact with delinquent residents
- Managed daily operations of staff to ensure effective performance
- Process evictions
- Implemented strategies to enhance resident satisfaction and retention
- Execute monthly marketing plans
- Post rent payments
- Maintain records of transactions and resident files
- Process move-ins and outs
- Schedule contractors for property maintenance
- Schedule cleaning painting and carpet cleaning of all vacant units
- Create purchase orders/process invoices
- Work in accordance with property budget
Senior Leasing Consultant
The Links
Little Rock
01.2011 - 12.2013
- Scheduling and conducting property tours
- Scheduled and conducted property tours to showcase available units and attract potential renters
- Explained apartment leases to new tenants, ensuring understanding of terms and fostering positive tenant relationships
- Renewed existing leases, maintaining tenant retention and occupancy rates
- Performed daily bank deposit to ensure accurate financial records
- Processed rent payments from tenants to ensure timely collection
- Filing and keeping accurate paperwork daily
- Responsibilities:
Education
University of Central Arkansas
Conway, ARNewport High School
Newport, ARSkills
- Property Management
- Property Leasing
- Fair Housing Regulations
- LIHTC
- Yardi
- RESMAN
- OneSite
- Entrata
- Budgeting
- Accounts Payable
- Phone system management
- Office Management
- Administrative support
- Management
- Negotiation
- Microsoft Outlook
- Property management software
Timeline
Community Manager
Drucker and Falk
09.2024 - Current
Regional Manager
PDC Companies
02.2023 - 08.2024
Community Manager
Wehner Multifamily LLC
11.2019 - 11.2022
Floating Manager/Training Facilitator
BSR
03.2013 - 11.2019
Senior Leasing Consultant
The Links
01.2011 - 12.2013
University of Central Arkansas
Newport High School