Olivia Cooper
Williford,AR
Summary
Dedicated and dependable customer service professional with several years of experience in customer relations, office administration, and team supervision. Strong communication, organizational, and problem-solving skills with the ability to manage multiple responsibilities in fast-paced environments. Experienced in handling customer concerns, supporting daily office operations, and assisting team members with training and workflow efficiency. With a strong desire to continue growing professionally in the healthcare field.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
UniFirst
Cave City, AR
10.2019 - Current
• Answer customer phone calls and emails professionally and efficiently
• Assist customers and coworkers with question, concerns, and problem resolution
• Maintain organized filing systems and important documentation
• Support daily office operations and administrative tasks
• Deliver excellent customer service while managing multiple responsibilities
Front End Supervisor
Hometown Market
Cave City, AR
05.2016 - 10.2019
• Supervised front-end cashiers and daily checkout operations
• Assisted customers with concerns and resolved issues professionally
• Counted, balanced, and secured cash drawers nightly
• Help maintain efficient workflow and positive customer experience
• Trained and supported team members as needed
Education
CPC
AAPC
Online06.2024
High School Diploma -
Hillcrest
Strawberry, AR05.2019
Timeline
Customer Service Representative
UniFirst
10.2019 - Current
Front End Supervisor
Hometown Market
05.2016 - 10.2019
CPC
AAPC
High School Diploma -
Hillcrest