Olivia M. Larimer
Centerton
Summary
To obtain a position that will allow me to utilize my skills and work with diverse patient populations while continuing to develop my clinical expertise.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
9
9
years of professional experience
Work History
Head Cashier
Lowe's
Bentonville
04.2024 - Current
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Patient Access Representative
Wal-Mart Supercenter #4108
Springdale
07.2023 - 01.2024
- Provided administrative support to the center by utilizing electronic medical record and practice management systems to complete administrative tasks (for example, patient registration and intake, scheduling follow up appointments with patients, payment transactions)
- Ensure compliance and customer service by maintaining patient, employee, and computer data confidentiality
- Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, and patients
- Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities
Customer Service Desk Associate
Neighborhood Walmart #4516
Fayetteville
05.2019 - 01.2022
- Met the financial requests of customers in an orderly manner
- Returned merchandise to their location on the shelf
- Refunded money and/or exchanged merchandise for customers
Pharmacy Technician
Neighborhood Walmart #4128
Russellville
08.2018 - 05.2019
- Able to count medications
- This includes mixing, measurement, counting, and recording of prescribed quantities and dosage levels
- Being able to distinguish between different medications
- Handling CII drugs; Drugs such as: Hydrocodone, Vyvanse, and Xanax
- Taking customers prescriptions and inserting them in the computer
- Knowledgeable about processing insurance claims
Customer Service Supervisor
Neighborhood Walmart #4128
Russellville
09.2016 - 08.2018
- Prepare registers for daily usage
- Complete audits
- Address register shortages
- Train employees
- I have trained around ten employees
- Set customer satisfaction goals and work to obtain them
- Communicate with customers through emails, letters, phone calls, and face-to-face interviews
Education
Bachelor of Education - Wellness Science
Arkansas Tech University
AR05.2019
Skills
- Great oral and written communicator
- Analyzing and critical thinking skills
- Leadership and management skills
- Meticulous
- Time Management
- Customer Service
- Employee training
- Point-of-sale systems
- Conflict resolution
- Team building
- Effective communication
- Customer relationship management
- Financial reporting
- Customer satisfaction
- New hire training
- Inventory management
- Sales reporting
Timeline
Head Cashier
Lowe's
04.2024 - Current
Patient Access Representative
Wal-Mart Supercenter #4108
07.2023 - 01.2024
Customer Service Desk Associate
Neighborhood Walmart #4516
05.2019 - 01.2022
Pharmacy Technician
Neighborhood Walmart #4128
08.2018 - 05.2019
Customer Service Supervisor
Neighborhood Walmart #4128
09.2016 - 08.2018
Bachelor of Education - Wellness Science
Arkansas Tech University