Olivia Oster
Rogers
Summary
Motivated and detail-oriented professional with experience in both hospitality leadership and office administration. Progressed from Barista to Lead Barista, gaining expertise in team management, inventory control, and menu development, while maintaining a strong foundation in customer service and workflow optimization. Known for adaptability, organization, and delivering high-quality experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Lead Barista
The Indigo Road Hospitality Group
02.2026 - Current
- Supervised daily operations and supported team members to ensure efficient workflow and high service standards
- Managed inventory tracking and supply ordering to maintain stock levels and reduce shortages
- Developed seasonal drink concepts and recipes, including house-made syrups, to enhance menu offerings
- Standardized and documented drink builds and recipes to ensure consistency across staff
- Trained and coached baristas on drink preparation, customer service, and workflow efficiency
- Collaborated with management to support marketing initiatives and promotional campaigns
- Attended team meetings to contribute ideas on menu development, operations, and customer experience
- Maintained quality control by ensuring adherence to recipes, presentation, and cleanliness standards
- Assisted with scheduling, shift leadership, and delegation of tasks during peak hours
Barista
The Indigo Road Hospitality Group
11.2025 - 02.2026
- Prepared espresso beverages, tea, matcha, cold brew, and drip coffee in a fast-paced environment
- Delivered excellent customer service by engaging with guests and ensuring a positive experience
- Maintained cleanliness and organization of the workspace in accordance with health and safety standards
- Handled cash and POS transactions accurately and efficiently
- Prepared and batched in-house syrups according to established recipes to ensure consistency
- Restocked inventory and monitored ingredient levels during shifts
- Worked collaboratively with team members to maintain smooth workflow during peak hours
- Followed standardized recipes and drink builds to ensure quality and consistency
- Managed multiple drink orders simultaneously while maintaining attention to detail
- Assisted with opening and closing duties, including setup, cleaning, and prep work
Assistant Administrator
TopGolf
08.2024 - 10.2025
- Handled customer care inquiries via phone and email regarding billing, reservations, and complaints.
- Organized office operations through the efficient maintenance of cleanliness.
- Managed associate schedules to optimize workflow and resource allocation.
- Facilitate communication throughout departments to enhance overall workflow efficiency.
- Scheduled training shifts to ensure adequate coverage and skill development.
- Executed filing, reconciling, and downloading of invoices to maintain accurate financial records.
- Utilized Microsoft Excel, Sheets, and Word to enhance data management efficiency.
- Collaborated with human resource manager to address workplace issues promptly.
Golf Service Shift lead
TopGolf
10.2022 - 08.2024
- Mentored team members on service standards and procedures to elevate performance.
- Supervised daily operations, ensuring smooth workflow and high customer satisfaction.
- Resolved customer complaints professionally, enhancing overall guest experience.
- Assisted in training new employees to uphold service quality.
- Utilized reservation system for optimal space and sales management.
- Completed opening and closing duties, facilitating efficient business operations.
Food Runner Shift Lead
TopGolf
05.2022 - 08.2024
- Delivered food promptly to guests throughout the venue.
- Maintained cleanliness and organization of service areas.
- Collaborated with kitchen staff to ensure timely food preparation.
- Assisted servers by restocking supplies during peak hours.
- Communicated guest orders clearly to culinary team members.
- Adhered to health and safety standards in food handling processes.
- Provided exceptional service in a fast-paced, high-energy environment.
- Ensured that all orders were correct before leaving the kitchen area.
Education
Some College (No Degree) - Business Administration And Management
NorthWest Arkansas Community College
Bentonville, AR05-2028
High School Diploma -
Bentonville High School
Bentonville, AR05-2024
Skills
- Team Leadership
- Inventory Management
- Menu & Recipe Development
- Espresso & Beverage Preparation
- Customer Service
- Training & Onboarding
- POS Systems
- Time Management
- Quality Control
Languages
Spanish
Native or Bilingual
Timeline
Lead Barista
The Indigo Road Hospitality Group
02.2026 - Current
Barista
The Indigo Road Hospitality Group
11.2025 - 02.2026
Assistant Administrator
TopGolf
08.2024 - 10.2025
Golf Service Shift lead
TopGolf
10.2022 - 08.2024
Food Runner Shift Lead
TopGolf
05.2022 - 08.2024
High School Diploma -
Bentonville High School
Some College (No Degree) - Business Administration And Management
NorthWest Arkansas Community College
References
References available upon request.