Dynamic sales leadership professional with a proven track record of driving team performance and consistently achieving ambitious sales targets. Passionate about embracing challenges, fostering continuous learning, and developing skills that enhance personal and team growth. Recognized for expertise in strategic planning, coaching, and conflict resolution, along with a strong commitment to ethical principles. Known for inspiring and motivating teams to excel in fast-paced environments through effective collaboration and adaptability.
2016-2017 Logistel - Autostar transport express (Argentina). Outbound calls for qualified leads offering transportation for vehicles nationwide, working with B2C and B2B (insurance companies, industrial transportation). Team Leader for 7 direct reports, supervising metrics and handling difficult calls for the sales agents.
2015-2016 Technorides (Argentina). Commercial Director for a software factory, mobile app for cab services in Latin America to help them to compete against Uber, 14 agents as direct reports. Conducting virtual demos for B2B potential clients. Managing entire sales funnel. Training in commercial techniques for closing.
2013-2015 BlackHawk Network (El Salvador). Team Leader with 18 direct reports providing assistance, training and metrics follow up for financial customers (prepaid and gift card users). Customer Service
2011-2013 TELUS (El Salvador). First American Loan Equity Services. Providing assistance to financial institutions regarding home equity's documentation and mortgage information through third parties. Team lead with 8 direct reports.
2009-2010 SYKES (El Salvador). Ford Credit account. Helping customers with the loan inquiries and general information for new models launching.
2006-2008 Atento (El Salvador). TACA reservations center (Avianca). Providing assistance to Spanish and English speakers for bookings, change of date. Fulfillment desk supervisor (night shift) for airports ticketing issues.
-Odoo
-Salesforce
-EBS Oracle
-Hubspot
-SAP Business One
-Contact Rate (Effectiveness %)
-Sales per Day (SPD/SPW/SPM)
-Talk Time (TT)
-After Call Work (ACW)
-Quality (QA)
-Conversion rate %