Summary
Overview
Work History
Education
Skills
LANGUAGES
CRM and softwares used within the call center industry
KPIs used to measure the performance of my team
Timeline
Generic
Oscar Osvaldo Cuellar Salazar

Oscar Osvaldo Cuellar Salazar

Saavedra,B

Summary

Dynamic sales leadership professional with a proven track record of driving team performance and consistently achieving ambitious sales targets. Passionate about embracing challenges, fostering continuous learning, and developing skills that enhance personal and team growth. Recognized for expertise in strategic planning, coaching, and conflict resolution, along with a strong commitment to ethical principles. Known for inspiring and motivating teams to excel in fast-paced environments through effective collaboration and adaptability.

Overview

2026
2026
years of professional experience

Work History

Sales Team Leader

Nexina S.A.
08.2025 - Current
  • Led sales team to consistently achieve monthly targets through strategic planning and performance monitoring.
  • Developed training programs to enhance team performance and improve customer engagement strategies.
  • Analyzed market trends to identify new opportunities, driving revenue growth and expanding client base.
  • Implemented sales processes that increased operational efficiency and streamlined workflow across departments.
  • Mentored junior sales staff, fostering professional development and enhancing team collaboration skills.

Business Development Manager

Cansal Construction LLC
09.2024 - 07.2025
  • Developed and executed strategic business plans to drive revenue growth and market expansion.
  • Cultivated relationships with key stakeholders to enhance collaboration and partnership opportunities.
  • Analyzed market trends to identify new business opportunities and inform strategic decision-making.


Corporate Business Manager – Product Manager: Smartphone and Ecosystem – New Business Development

NEWSAN S.A.
03.2022 - 02.2025
  • Responsible for the launch and development of the INFINIX brand's arrival in the Argentine market.
  • Management of the financial structure, P&L, and analysis of the Argentine and regional market, with a 360 view of the business, its challenges, and competitive advantages.
  • Monitoring of import processes, logistics, and market analysis.
  • Create proposals and commercial strategies to increase the brand's market share in the assigned segments.
  • Responsible for the Motorola Ecosystem at the regional level (trade shows, training, conferences, negotiation with suppliers)

Commercial Director

B&C Sports Agency
12.2018 - 02.2022
  • Responsible for attracting new talent.
  • Lead the company's expansion strategy to reach new markets.
  • Sports mediation (commercial and business).
  • Responsible for cooperation agreements and strategic alliances

Business and Commercial Strategies Developer

JPH S.A.
07.2017 - 02.2021
  • Participation in the company's regional expansion strategy
  • Lead the implementation of Digital Marketing strategies and brand positioning in the technology industry.
  • Development of customers (current and new) to increase the company's service user base.
  • Participation in technical implementation processes and consulting for new projects.

Call Center Experience

Argentina
2015 - 2017

2016-2017 Logistel - Autostar transport express (Argentina). Outbound calls for qualified leads offering transportation for vehicles nationwide, working with B2C and B2B (insurance companies, industrial transportation). Team Leader for 7 direct reports, supervising metrics and handling difficult calls for the sales agents.

2015-2016 Technorides (Argentina). Commercial Director for a software factory, mobile app for cab services in Latin America to help them to compete against Uber, 14 agents as direct reports. Conducting virtual demos for B2B potential clients. Managing entire sales funnel. Training in commercial techniques for closing.

Call Center Experience

El Salvador
2006 - 2015

2013-2015 BlackHawk Network (El Salvador). Team Leader with 18 direct reports providing assistance, training and metrics follow up for financial customers (prepaid and gift card users). Customer Service

2011-2013 TELUS (El Salvador). First American Loan Equity Services. Providing assistance to financial institutions regarding home equity's documentation and mortgage information through third parties. Team lead with 8 direct reports.

2009-2010 SYKES (El Salvador). Ford Credit account. Helping customers with the loan inquiries and general information for new models launching.

2006-2008 Atento (El Salvador). TACA reservations center (Avianca). Providing assistance to Spanish and English speakers for bookings, change of date. Fulfillment desk supervisor (night shift) for airports ticketing issues.

Education

Bachelor - Marketing and Publicity

Universidad Francisco Gavidia
San Salvador, El Salvador
01.2013

Diploma - Digital Marketing

Platzi
Online
12-2018

Skills

  • Process analysis and improvement
  • Development of business strategies
  • Negotiation skills
  • Team leadership
  • Project management
  • Writing and development of proposals
  • Good interpersonal relationships
  • Conflict resolution
  • Team management
  • Sales coaching
  • Motivation techniques
  • Call center operations

LANGUAGES

SP - Native
EN - Professional
PR - Basic

CRM and softwares used within the call center industry

-Odoo
-Salesforce
-EBS Oracle
-Hubspot
-SAP Business One

KPIs used to measure the performance of my team

-Contact Rate (Effectiveness %)
-Sales per Day (SPD/SPW/SPM)
-Talk Time (TT)
-After Call Work (ACW)
-Quality (QA)
-Conversion rate %

Timeline

Sales Team Leader

Nexina S.A.
08.2025 - Current

Business Development Manager

Cansal Construction LLC
09.2024 - 07.2025

Corporate Business Manager – Product Manager: Smartphone and Ecosystem – New Business Development

NEWSAN S.A.
03.2022 - 02.2025

Commercial Director

B&C Sports Agency
12.2018 - 02.2022

Business and Commercial Strategies Developer

JPH S.A.
07.2017 - 02.2021

Call Center Experience

Argentina
2015 - 2017

Call Center Experience

El Salvador
2006 - 2015

Bachelor - Marketing and Publicity

Universidad Francisco Gavidia

Diploma - Digital Marketing

Platzi
Oscar Osvaldo Cuellar Salazar