Pablo Carrillo
Córdoba
Summary
Seasoned professional with a proven track record in small business operations and customer relations, notably at Guacamole Restaurant. Excelled in project and operations management, enhancing client service and fostering relationship building. Achieved significant repeat business through exceptional service, showcasing strong verbal communication and leadership skills.
Overview
13
13
years of professional experience
Work History
Owner
Guacamole Restaurant
11.2019 - 07.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Post Sale Reception
Peugeot Car Dealership
06.2015 - 11.2019
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
Recepcionist
Virrey Hotel
09.2012 - 04.2016
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Recepcionist
Patagonia Plaza Hotel
11.2010 - 07.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Advanced English - English Education
British-American Institute
La Plata - Buenos Aires 09.2004
High School Diploma - General
Inmaculada Concepción
La Plata Buenos Aires 12.2002
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
Timeline
Owner
Guacamole Restaurant
11.2019 - 07.2023
Post Sale Reception
Peugeot Car Dealership
06.2015 - 11.2019
Recepcionist
Virrey Hotel
09.2012 - 04.2016
Recepcionist
Patagonia Plaza Hotel
11.2010 - 07.2012
Advanced English - English Education
British-American Institute
High School Diploma - General
Inmaculada Concepción
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