Paige Baine
Paris
Summary
Dynamic professional with a proven track record in customer relationship management and financial software proficiency, honed at Bank OZK and other notable positions. Excelled in enhancing client satisfaction and streamlining transaction processes, demonstrating exceptional relationship-building skills and a keen eye for detail. Achieved significant improvements in customer service efficiency.
Overview
4
4
years of professional experience
Work History
Client Service Specialist
Bank OZK
09.2023 - Current
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained up-to-date knowledge of product and service changes.
Waitress
MJ's Too
08.2022 - 08.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Sales Associate
Warren's Shoe Store
03.2022 - 08.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
Service Representative
Arkansas Department of Finance and Administration
01.2021 - 06.2021
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Accepted payments and updated accounts with latest information.
Education
High School Diploma -
Paris High School
Paris, AR07-2020
Skills
- Client onboarding
- Financial software
- Deposit and withdrawal management
- Cash counting
- Data inputting
- Account updating
- Transaction processing
- Customer relationship management
- Relationship building
Timeline
Client Service Specialist
Bank OZK
09.2023 - Current
Waitress
MJ's Too
08.2022 - 08.2023
Sales Associate
Warren's Shoe Store
03.2022 - 08.2022
Service Representative
Arkansas Department of Finance and Administration
01.2021 - 06.2021
High School Diploma -
Paris High School
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