Pam Sparks

• Resolved patient inquiries related to appointments, billing, and service access through clear, courteous communication.
• Scheduled patient visits and coordinated follow-up requests using medical office systems and provider calendars.
• Verified demographic and insurance information to support accurate registration and account updates.
• Routed calls and messages to appropriate departments while maintaining confidentiality and HIPAA compliance.
• Documented patient concerns and service requests accurately in electronic health record systems.
• Assisted patients with referral, authorization, and billing questions to reduce service delays.
• Balanced multiple incoming calls and front-desk tasks while maintaining professional service standards.
• Supported registration workflow by correcting records, updating contact details, and confirming required information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Quickly learned Meditech and Phreesia software utilized role.

• Managed executive calendars, prioritized scheduling conflicts, and coordinated high-level meetings across multiple stakeholders.
• Drafted correspondence, presentations, and briefing materials supporting leadership communication and decision-making.
• Arranged complex travel itineraries, verified logistics, and reconciled expense reports with accuracy.
• Coordinated meeting agendas, prepared minutes, and tracked follow-up actions to maintain accountability.
• Maintained confidential records, documents, and executive files while ensuring secure information handling.
• Supported cross-functional projects by organizing deliverables, monitoring deadlines, and communicating updates.
• Resolved scheduling changes promptly, minimizing disruptions and preserving executive productivity.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized and coordinated conferences and monthly meetings.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Answered high volume of phone calls and email inquiries.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Facilitated training and onboarding for incoming office staff.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
• Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
• Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
• Fostered positive work environment, organizing team-building activities and events.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

• Managed executive calendars, prioritizing meetings, deadlines, and competing requests across stakeholders
• Coordinated domestic and international travel, including itineraries, lodging, and expense reconciliation
• Prepared meeting materials, agendas, and follow-up notes for leadership discussions and presentations
• Maintained confidential correspondence, files, and sensitive business information with discretion

• Streamlined administrative workflows by improving task tracking, document organization, and shared calendar visibility.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Screened calls and emails and responded accordingly to support executive correspondence.

• Managed executive calendars, prioritizing meetings, deadlines, and competing requests for leadership team.
• Coordinated complex travel arrangements, itineraries, and expense submissions using standard corporate systems.
• Prepared meeting agendas, briefing materials, and follow-up notes to support timely executive decisions.
• Served as primary liaison between executives, internal teams, and external partners with discretion.
• Tracked action items, project updates, and cross-functional deliverables to maintain accountability.

• Managed CEO calendar, prioritizing meetings, deadlines, and conflicting executive commitments.
• Coordinated confidential correspondence, ensuring accurate communication across leadership teams.
• Prepared meeting agendas, briefing materials, and follow-up actions for executive discussions.
• Arranged complex travel itineraries, accommodations, and expense documentation for senior leadership.
• Tracked action items and project deliverables, supporting timely completion of executive priorities.

(2021-2022)

Project Management

Small Business Series

(2019-2020)

(2019-2020)