Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamala Lillard

Prairie Grove

Summary

Dynamic auditor with a proven track record at Walmart, enhancing internal controls and streamlining audit processes. Skilled in audit reporting and client relationship management, I fostered trust and satisfaction while mentoring junior auditors. Recognized for attention to detail, I effectively managed projects, ensuring compliance and efficiency in all engagements.

Overview

38
38
years of professional experience

Work History

Auditor

Walmart
03.2017 - Current
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
  • Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.

Customer Service Representative

Walmart
02.2017 - 03.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Trainer

Walmart
03.2014 - 02.2017
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.

Manager

Walmart
05.2001 - 03.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Enrollment Processor

Walmart
05.1999 - 05.2001
  • Contributed to a positive workplace culture by actively participating in team meetings and sharing ideas for process improvements.
  • Reduced processing time by identifying bottlenecks in the workflow and implementing strategic solutions for improvement.
  • Handled sensitive information with confidentiality, providing peace of mind to applicants during the enrollment process.
  • Maintained a high level of professionalism when interacting with both internal and external stakeholders, upholding the institution''s reputation for excellence.
  • Managed large volumes of enrollment applications, ensuring accuracy and adherence to deadlines.
  • Collaborated with team members to continuously improve enrollment procedures for optimal efficiency.
  • Assessed applicant eligibility based on established criteria, providing fair opportunities for all prospective students.

Department Manager

Walmart
03.1987 - 07.1994
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Education

Business Degree - Accounting

American Business College
Fayetteville, AR
01.1987

Skills

  • Attention to detail
  • Team collaboration
  • Audit reporting
  • Decision-making
  • Clear communication
  • Report creation
  • Annual reports
  • Financial records review
  • Time management
  • Multitasking and organization
  • Client relationship management
  • Quality assurance
  • Project management

Timeline

Auditor

Walmart
03.2017 - Current

Customer Service Representative

Walmart
02.2017 - 03.2017

Trainer

Walmart
03.2014 - 02.2017

Manager

Walmart
05.2001 - 03.2014

Enrollment Processor

Walmart
05.1999 - 05.2001

Department Manager

Walmart
03.1987 - 07.1994

Business Degree - Accounting

American Business College

Similar Profiles

CREATE PROFILE
Pamala Lillard