Pamela Floyd
Batesville
Summary
Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Spark
02.2025 - Current
- Ensured timely delivery of packages while adhering to company safety protocols.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Maintained accurate records of deliveries and pickups for tracking purposes.
- Provided exceptional customer service, resolving issues and ensuring satisfaction.
- Conducted vehicle inspections and maintenance checks to ensure operational efficiency.
Receptionist-agent
Farmers Insurance Agency
05.2024 - 05.2025
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating smooth information flow and collaboration.
- Maintained office supplies inventory, optimizing procurement processes and minimizing costs.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Resolved client inquiries promptly, improving customer satisfaction through effective problem-solving techniques.
- Oversaw daily office activities, streamlining workflows to enhance overall productivity and employee morale.
Vicki Stephenson-Shelter Insurance
06.2017 - 02.2018
- I welcomed customers and aided them in writing new policies as well as reviewing and/or making changes to their current policies. I also answered the phone as well as other general clerical duties.
Insurance Sales
Jean Hill Nationwide Insurance
03.2014 - 04.2017
- I answered the main phone lines, as well as welcoming customers into our office. In addition, I quoted and wrote insurance policies online as well as filed our insureds claims. I also filed all new and continued clients' documents as needed. I also took payments from clients.
Insurance Sales
Bone Insurance Co.
01.2012 - 03.2014
- I welcomed customers in person and on the phone as well as wrote policies, took payments, filed our insureds claims. I oversaw funds and made deposits and made sure all funds were distributed to their proper place.
Education
Bachelor of Science - Elementary Education
Arkansas State University
Jonesboro, AR12.1996
Skills
- Confident using technology
- Excellent organizational skills
- Self-directed and self-motivated
- Unmatched friendliness to customers
- Unsurpassed telephone manner
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
Timeline
Delivery Driver
Spark
02.2025 - Current
Receptionist-agent
Farmers Insurance Agency
05.2024 - 05.2025
Vicki Stephenson-Shelter Insurance
06.2017 - 02.2018
Insurance Sales
Jean Hill Nationwide Insurance
03.2014 - 04.2017
Insurance Sales
Bone Insurance Co.
01.2012 - 03.2014
Bachelor of Science - Elementary Education
Arkansas State University
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