Patrice Klitz
Jessieville,AR
Summary
Dynamic Account Manager with a proven track record at Muzak, excelling in account development and client relationship building. Skilled in strategic outreach and persuasive negotiations, I consistently exceeded sales quotas, enhancing customer satisfaction. My expertise in sales reporting and performance evaluations drives impactful results and fosters long-term business growth. I have extensive experience in business writing and course description writing, as well as test question creation for local and remote testing in multiple subjects. I am an expert at grammar and syntax of the English Language and have experience evaluating text for grammar, punctuation, context and response to specific topics.
Overview
24
24
years of professional experience
Work History
Account Manager
The Springs Magzine
01.2018 - 09.2020
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Generated advertising brochure for vendor use.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Teacher
Jessieville Public School District
08.2013 - 10.2017
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Fostered student curiosity and interest through creative hands-on activities.
- Increased overall growth in student test scores for three consecutive years in High School English Language Arts and Literature
- Designed curriculm based on student learning styles in Alternative Learning Environments
Tour Guide/Account Specialist
U of A Elderhostel Programs and Tours
03.2009 - 01.2013
- Built personal relationships with guests to promote positive experiences.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Guided groups of up to 38 people on scheduled tours.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
District Sales Manager
Muzak
09.1996 - 11.2008
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew YOY sales by consistently meeting and exceeding quotas.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Master of Arts - Education
Henderson State University
Arkadelphia, AR05-2013
Bachelor of Arts - Communications
University of Arkansas
Fayetteville, AR12-1987
Skills
- Event planning and coordination
- All functions of Sales and Account Management
- Networking, Trade Shows, Public Appearances
- Community involvement
- Catalog Course Description Creation and Writing
- Proofing and Editing
- Advertising Layout and Design
- Content Creation
Timeline
Account Manager
The Springs Magzine
01.2018 - 09.2020
Teacher
Jessieville Public School District
08.2013 - 10.2017
Tour Guide/Account Specialist
U of A Elderhostel Programs and Tours
03.2009 - 01.2013
District Sales Manager
Muzak
09.1996 - 11.2008
Master of Arts - Education
Henderson State University
Bachelor of Arts - Communications
University of Arkansas
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