Patricia Swartz
Leachville,AR
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Front Desk Agent
Comfort Inn & Suites
03.2018 - 03.2020
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- I resolved guest issues quickly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
Manager
Subway Restaurants
06.2015 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep the business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Night Auditor
Four Points Sheraton Hotel
01.2013 - 06.2015
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Assistant Facility Manager
Price Home Care
01.2001 - 05.2010
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client's nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
Education
Associate of Applied Science - Logistics And Supply Chain Management
Lee College
Baytown, TX12-2026
Associate of Applied Science - Business Management
Lee College
Baytown, TX12-2025
Skills
- Effective problem resolution
- Reservations
- Cash management
- Office organization
- Invoicing and billing
- Records management
- Supply and materials oversight
- Quality assessment
- Customer service management
- File management
- Time management
Timeline
Front Desk Agent
Comfort Inn & Suites
03.2018 - 03.2020
Manager
Subway Restaurants
06.2015 - 03.2018
Night Auditor
Four Points Sheraton Hotel
01.2013 - 06.2015
Assistant Facility Manager
Price Home Care
01.2001 - 05.2010
Associate of Applied Science - Logistics And Supply Chain Management
Lee College
Associate of Applied Science - Business Management
Lee College
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