Patrick Harper
14034 East Highway 28 Parks
Summary
Dynamic professional with a proven track record at Baptist Health Urgent Care, excelling in front desk operations and EMR/EHR management. Demonstrated expertise in office administration and a commitment to exceptional customer service, achieving high satisfaction standards. Skilled in fostering long-term relationships and efficiently coordinating patient and administrative tasks to enhance productivity.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Baptist Health Urgent Care
Van Buren, AR
10.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Parts Specialist
Orielly Auto Parts
Waldron, AR
05.2023 - 10.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Service Advisor
Tyler Ford
Booneville, AR
04.2022 - 01.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Security Officer
Allied Universal Security Services
Waldron, AR
08.2018 - 08.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Front End Associate
Walmart
Mena, AR
08.2014 - 08.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX05-2014
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- EMR / EHR
- Paperwork coordination
- Inventory oversight
- Data entry
Timeline
Medical Receptionist
Baptist Health Urgent Care
10.2023 - Current
Parts Specialist
Orielly Auto Parts
05.2023 - 10.2023
Service Advisor
Tyler Ford
04.2022 - 01.2023
Security Officer
Allied Universal Security Services
08.2018 - 08.2021
Front End Associate
Walmart
08.2014 - 08.2018
High School Diploma -
Cypress Lakes High School