Patrick Oetzel
Fort Smith
Summary
Offering blend of interpersonal skills and analytical thinking, eager to learn and contribute in advising environment. Brings understanding of fundamental advising concepts and possesses effective communication and problem-solving abilities. Ready to use and develop analytical and communication skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
On-Phone Advisor
Anthology/Blackboard
07.2024 - 03.2025
- Helped college/university students over the phone with their financial aid/account issues
- Take in calls for a multitude of different high-end schools
- Maintain a quick, specific call flow
- Take in up to 100 calls a day
Deposits Advocate
Foundever
04.2022 - 12.2023
- Help people with their Bank of America accounts, involving:
- Claim filing and reconsideration
- Dispute Resolution
- Conflict resolution and de-escalation
- Cosmic and World Class customer ratings
- Customer Service
- Customer Safety and Security
- Opportunities to help people
- Garnishment/Levy Resolution
- Fraud Resolution
- Internet Security
Education
Bachelor of Science - Digital Design
University of Arkansas - Fort Smith
Fort Smith, AR05-2020
Skills
- Critical Analysis
- Organizational Time Strategies
- Strategic Reasoning
- Effective Written Communication
Accomplishments
Maintained several months of Cosmic ratings while working at Foundever which is the highest rating one can receive from Caller satisfaction Surveys
Timeline
On-Phone Advisor
Anthology/Blackboard
07.2024 - 03.2025
Deposits Advocate
Foundever
04.2022 - 12.2023
Bachelor of Science - Digital Design
University of Arkansas - Fort Smith
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