Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patrick Patterson

Trumann

Overview

12
12
years of professional experience

Work History

Logistics Manager

Windmill Rice Company
Jonesboro
01.2025 - Current
  • Coordinated shipments to ensure timely delivery of rice products.
  • Collaborated with suppliers to streamline procurement processes.
  • Managed inventory levels to prevent stock shortages and excess.
  • Assisted in developing logistics strategies to enhance efficiency.
  • Communicated with transportation partners to resolve shipping issues promptly.
  • Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Coordinated with suppliers to ensure timely deliveries of goods.

Customer Service Representative

XPO Logistics
Jonesboro
10.2023 - 10.2024
  • Assisted customers with inquiries and resolved issues promptly.
  • Processed customer orders using company software efficiently.
  • Provided product information to enhance customer understanding.
  • Handled returns and exchanges according to company policy.
  • Collaborated with team members to improve service quality.
  • Maintained accurate records of customer interactions and transactions.
  • Contributed to a positive team environment through effective communication.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Outbound Supervisor

Southeastern Freight Lines
Jonesboro
09.2013 - 09.2024
  • Supervised daily outbound operations and team performance to ensure efficiency.
  • Coordinated shipment schedules and logistics with various transportation partners.
  • Trained new staff on standard operating procedures and safety protocols.
  • Implemented process improvements to enhance workflow and reduce delays in shipping.
  • Conducted regular safety inspections to maintain compliance with company policies.
  • Managed daily delivery and work schedules to maximize coverage.
  • Responded promptly to customer inquiries via email or phone regarding products or services offered by the company.
  • Created reports detailing call volume, average handle time, first call resolution rate and other metrics related to outbound calling operations.
  • Analyzed data from outbound calls to identify areas for improvement in customer experience.

Education

Bachelor of Science - Radiological Sciences

Arkansas State University
Jonesboro, AR
08-2008

Skills

  • Shipment coordination
  • Inventory management
  • Logistics strategy
  • Transportation logistics
  • Warehouse operations
  • Problem solving
  • Effective communication
  • Customer relationship building
  • Time management
  • Domestic freight management
  • Transportation management systems
  • Order fulfillment
  • Carrier negotiation
  • Shipping documentation
  • Carrier management
  • Customer relationship management
  • Relationship building

Accomplishments

  • Graduated Magma Cum Laude.
  • Broke record at Southeastern Freight Lines for best Dock Efficiency

Timeline

Logistics Manager

Windmill Rice Company
01.2025 - Current

Customer Service Representative

XPO Logistics
10.2023 - 10.2024

Outbound Supervisor

Southeastern Freight Lines
09.2013 - 09.2024

Bachelor of Science - Radiological Sciences

Arkansas State University

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Patrick Patterson