Paula Burgess
Little Rock
Summary
Dedicated healthcare professional with extensive experience at Baptist Medical Center, excelling in compassionate patient care and effective communication. Proven ability to implement care and support activities of daily living, fostering strong client relationships. Skilled in monitoring vital signs and providing emotional support, ensuring optimal patient comfort and well-being.
Overview
22
22
years of professional experience
Work History
Telemetry Technician
Baptist Medical Center
07.2018 - 09.2025
- Demonstrated in-depth understanding of telemetry equipment functions.
- Monitored and documented heart rhythms according to physicians' orders.
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Followed all protocols to respond to irregular cardiac activity.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
- Communicated with healthcare workers and physicians concerning test results.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
Private Duty Caregiver
Private Duty In-Home Care
04.2014 - 07.2017
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to family members.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Certified Nursing Assistant
Baptist Medical Center
07.2003 - 07.2017
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
High School Diploma -
Wilbur D. Mills High School
Little Rock, AR05-1983
Skills
- Compassionate patient care
- Patient awareness
- Housekeeping
- Activities of daily living support
- Range of motion exercises
- Client relationship management
- Fall prevention
- Client rapport
- Companionship
- Toileting assistance
- Meal preparation
- Feeding support
Languages
English
Professional Working
Timeline
Telemetry Technician
Baptist Medical Center
07.2018 - 09.2025
Private Duty Caregiver
Private Duty In-Home Care
04.2014 - 07.2017
Certified Nursing Assistant
Baptist Medical Center
07.2003 - 07.2017
High School Diploma -
Wilbur D. Mills High School
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