Paula Newsome
Dover
Summary
Dynamic Customer Service Representative with extensive experience at SYKES, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in active listening and critical thinking, I effectively managed high-stress situations, achieving increased customer satisfaction and repeat business. Proficient in data entry, I deliver accurate information promptly.
Overview
2010
2010
years of professional experience
Work History
Customer Service Representative
SYKES
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
NEW
10.2007 - 10.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Ponca City Publishing
01.2000 - 01.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Caldwell High School
Caldwell05-1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
NEW
10.2007 - 10.2009
Customer Service Representative
Ponca City Publishing
01.2000 - 01.2007
Customer Service Representative
SYKES
High School Diploma -
Caldwell High School
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