Paulina Van Manen
Manager
Belen de Escobar,B
Summary
Seasoned Service Manager bringing 15 years of IT experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Enabling Services Manager (EPMO)
ExxonMobil Business Support Center
08.2022 - Current
- Customer Relationship Manager for IT Ops Projects Portfolio and responsible for international team of 22 Project Support staff, their career, growth opportunities and skillset, as well as strategic PMO thinking (Product management).
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Portfolio Office Mgr and Supervisor
ExxonMobil Business Support Center
03.2021 - 07.2022
- Portfolio Support for ~110 internally funded and customer funded projects worth ~150 M USD CAPEX and ~100 M USD OPEX annually
- Areas of responsibility: reporting, controls, prioritization economics for projects
- Supervisor and SME for 15 Project Office Track Leads.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Project Office Track Lead
ExxonMobil Business Support Center
07.2017 - 02.2021
- Individual project support for projects varying from 1 M USD to 25 M USD
- SME for estimating & control, planning & budgeting, framework, reporting & analytics, processes & standards and project economics.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Built and managed processes for tracking and monitoring department performance.
Resource Management Analyst
ExxonMobil Business Support Center
07.2014 - 06.2017
- Responsible for executing resource management processes, such as staffing, staff development, recruiting, mentoring, engagement and onboarding
- Functioned as SharePoint SCA
- Automated personnel announcements process.
- Implemented best practices in resource management to achieve higher levels of operational efficiency.
Upstream IT Service Analyst
ExxonMobil Business Support Center
05.2009 - 07.2014
- Liaison between Exxon Mobil IT and Upstream IT for projects, implementations, changes, such as Customer Service delivery, application lifecycle support, analytics
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Identified and resolved problems through root cause analysis and research.
Economic Section Employee
Argentine Embassy in The Hague
01.2007 - 11.2008
- Provided support for bilateral engagements between Argentine and Dutch government, institutions and private individuals regarding economics, finance, tourism, travel, exchange programs, and import/export opportunities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
English Language Interpreter -
01.2012
BA - Spanish Language and Culture -
01.2007
Skills
- Scheduling and Coordinating
- Customer Relationship Management
- Strategic Planning
- Administration and Reporting
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Team Leadership
Websites
Languages
Dutch
Proficient
C2
English (near native)
Proficient
C2
Spanish (near native)
Proficient
C2
French (basic)
Elementary
A2
German (basic)
Elementary
A2
Freelance Experience
Freelance translator Dutch, English, Spanish, on project basis, 10/01/12, PRESENT, Ad-hoc translations for a variety of projects, tenders, proposals and courses in the maritime, inland waterway, transport and logistics sectors.
Other Mention Items
- Dutch nationality - currently residing in Argentina
- Both Argentine and Dutch driving license
- Willing to do business travel
Additional Information
Tool knowledge
· Office
· SharePoint
· Power BI
· SAP
· SuccessFactors
· Planview
· Apptio
Timeline
Enabling Services Manager (EPMO) - ExxonMobil Business Support Center
08.2022 - Current
Portfolio Office Mgr and Supervisor - ExxonMobil Business Support Center
03.2021 - 07.2022
Project Office Track Lead - ExxonMobil Business Support Center
07.2017 - 02.2021
Resource Management Analyst - ExxonMobil Business Support Center
07.2014 - 06.2017
Upstream IT Service Analyst - ExxonMobil Business Support Center
05.2009 - 07.2014
Economic Section Employee - Argentine Embassy in The Hague
01.2007 - 11.2008
Universidad del Museo Social - English Language Interpreter,
Utrecht University - BA - Spanish Language and Culture,
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