Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alan LeBlanc

Rogers

Summary

Dynamic Project Manager with proven success in team supervision, technical documentation, and problem-solving. Expertise in managing customer relationships and implementing technology solutions to enhance office productivity.

Overview

23
23
years of professional experience

Work History

Project Manager And Administrator

CompuCom
Rogers
08.2018 - 12.2025
  • Prepared reports and presentations for management review meetings to facilitate informed decision-making.
  • Supervised administrative staff, delegating tasks to optimize workload distribution.
  • Provided technical assistance with computer hardware and software issues as required.
  • Implemented new software and technology solutions to boost office productivity.

Team Manager

IBM
Bentonville
08.2017 - 08.2018
  • Supervised a team of 10 L2 associates to support the Wal-Mart infrastructure.
  • Wrote and updated technical documentation for systems support L1/L2.
  • Interfaced with the customer to ensure delivery satisfaction.

Team Manager/TE/Lead Engineer

CompuCom
Bentonville
05.2010 - 08.2017
  • Supervised multiple teams to ensure customer availability and satisfaction for mobile client, printing, IPAM and network support.
  • Supervised 16 associates in support of the project.
  • Wrote and implemented all technical documentation in support of the project.

Senior Unix Systems Administrator/Mobile Client

Wal-Mart
Bentonville
04.2003 - 06.2010
  • Implemented and tested new devices in the Wal-Mart environment to include Zebra and Motorola devices.
  • Did L3 troubleshooting in stores, DCs and mobile cellular devices.
  • Created documentation for the team to ensure fastest resolution with customer issues.

Education

Bachelor of Science - Psychology

Central Texas College
Killeen, TX
10-2002

Skills

  • Technical documentation
  • Team supervision
  • Problem solving
  • Customer relationship management
  • Workflow optimization
  • Presentation skills

Languages

French
Elementary

Timeline

Project Manager And Administrator

CompuCom
08.2018 - 12.2025

Team Manager

IBM
08.2017 - 08.2018

Team Manager/TE/Lead Engineer

CompuCom
05.2010 - 08.2017

Senior Unix Systems Administrator/Mobile Client

Wal-Mart
04.2003 - 06.2010

Bachelor of Science - Psychology

Central Texas College

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Alan LeBlanc