Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Pedro Croce

Pedro Croce

Buenos Aires

Summary

I am Pedro Croce, a 25-year-old professional based in Buenos Aires, Argentina, with notable experience in customer service and data management. I have worked as a Customer Service Representative at Gilson Software Solutions in the United States, handling housing-related queries and public works issues. Additionally, I served as a Data Entry Specialist at Pehuen Consulting, focusing on accurate data management for fashion design. During my tenure at Gilson Software Solutions, I effectively managed nationwide inquiries, addressing housing issues and participating in 2 campaigns to provide homes for low-income individuals. My responsibilities included verifying addresses through platforms like PMCC and Yardi Voyager, as well as generating work orders for household repairs. I also contributed to public works projects and assisted in the initial selection of beneficiaries for housing programs. The company achieved the first position for the shortest waiting time on customer calls, and as a recognition of this accomplishment, we received a bonus from the company. At Pehuen Consulting, I served as a Data Entry Specialist, ensuring precision and efficiency in managing information for fashion brands. My tasks involved transposing designs on a design platform, ensuring the effective presentation of patterns, and organizing data based on launch seasons. Currently, I am independently studying Human Resources and Counseling, demonstrating my commitment to continuous learning. I am recognized for my meticulous attention to detail, adaptability to diverse roles, and ability to deliver exceptional customer service even under pressure. I am fluent in English, Spanish, and Portuguese enthusiastic, and possess advanced skills in tools such as Google G Suite and Microsoft 365. I am eager to contribute my skills in the remote environment and to grow within the company.

Work History

DATA ENTRY SPECIALIST

Pehuen Consulting
  • Ensured precision and efficiency in managing information for fashion brands
  • Transposed designs on a design platform
  • Organized data based on launch seasons.
  • Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
  • Enhanced data accuracy by meticulously inputting and validating information from various sources.
  • Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.

RECEPTIONIST

Komyun
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

SALES REPRESENTATIVE, TUTOR AND DATA ENTRY

Kodland
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Utilized CRM software to manage customer accounts and track performance metrics.

RESTAURANT MANAGMENT

Los Olivos San miguel del monte
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Carefully interviewed, selected, trained, and supervised staff.

CUSTOMER SERVICE AND DATA ENTRY

PROA Ong.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
  • Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
  • Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.

CUSTOMER SERVICE AND DATA ENTRY

Bengal Deli Casa Sur Hotel
  • Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
  • Developed thorough knowledge of company products and services, enabling accurate and informed responses to customer inquiries.
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
  • Assisted in the development of new procedures that resulted in a more efficient work environment and improved service quality.
  • Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.

CUSTOMER SERVICE REPRESENTATIVE AND DATA ENTRY SPECIALIST

Gilson Software Solutions
  • Handled housing-related queries and public works issues
  • Verified addresses through platforms like PMCC and Yardi Voyager
  • Generated work orders for household repairs
  • Contributed to public works projects and assisted in the initial selection of beneficiaries for housing programs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed and updated databases to handle customer data.
  • Enhanced data accuracy by meticulously inputting and validating information from various sources.

Education

Music Therapy

Universidad Del Salvador
Buenos Aires, Argentina
03.2027

High School Diploma -

Sagrado Corazon De Jesus
Buenos Aires, Argentina
11.2015

Skills

  • RRHH and Counseling in HOLOS
  • Administrative Support
  • Live Chat Support
  • Critical Thinking
  • Quality Assurance Controls
  • Appointment Scheduling
  • Call Management
  • Complaint Resolution
  • Scheduling
  • Staff Training
  • Call Center Experience
  • Conflict Mediation
  • Order Processing
  • Problem-Solving Abilities
  • Data Entry Specialist: 163CPM
  • Office 365
  • Quality Control
  • Written and Verbal Communication Etiquette
  • Customer Service
  • Microsoft Excel
  • Medical Terminology Knowledge
  • Microsoft Office Suite

Accomplishments

    Award for achieving the shortest waiting times in our call center. Gilson Software solutions

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

DATA ENTRY SPECIALIST

Pehuen Consulting

RECEPTIONIST

Komyun

SALES REPRESENTATIVE, TUTOR AND DATA ENTRY

Kodland

RESTAURANT MANAGMENT

Los Olivos San miguel del monte

CUSTOMER SERVICE AND DATA ENTRY

PROA Ong.

CUSTOMER SERVICE AND DATA ENTRY

Bengal Deli Casa Sur Hotel

CUSTOMER SERVICE REPRESENTATIVE AND DATA ENTRY SPECIALIST

Gilson Software Solutions

Music Therapy

Universidad Del Salvador

High School Diploma -

Sagrado Corazon De Jesus

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