Summary
Overview
Work History
Education
Skills
Timeline
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Peggy Battles

Pine Bluff

Summary

Accomplished Food and Beverage Operations Manager with a proven track record at University Of Arkansas At Pine Bluff, enhancing operational efficiency and guest satisfaction. Expert in cost control and labor management, with a strong work ethic and exceptional customer service skills. Recognized for streamlining processes and fostering team collaboration, significantly improving service delivery and stakeholder relationships.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Server

Saracen Casino and Resort
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Food and Beverage Operations Manager

University Of Arkansas At Pine Bluff
03.2010 - 11.2010
  • Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
  • Integrated personnel to maximize efficiency and maintain low employee turnover rate.
  • Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
  • Promoted company in local community through word-of-mouth, social media and special events.

Associate Manage

Luby's Cafeteria
01.1999 - 10.2003
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
  • Successfully supervised 60 plus employees with 7 departments.
  • 14 weeks of Assistant Manager training in store with the last week in San Antonio, Texas.
  • I was promoted to Associate Manager to oversee and fix problems in different states. $1,000.00 bonus whenever I crossed stateline.
  • Servsafe certification - Houston, Texas

Education

High School Diploma -

Pine Bluff High
Pine Bluff, AR
05-1977

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu development
  • Cost control
  • Food and beverage operations
  • Labor management
  • Sanitation standards
  • Hygiene regulations
  • Food presentation
  • Allergy management

Timeline

Server

Saracen Casino and Resort
04.2023 - Current

Food and Beverage Operations Manager

University Of Arkansas At Pine Bluff
03.2010 - 11.2010

Associate Manage

Luby's Cafeteria
01.1999 - 10.2003

High School Diploma -

Pine Bluff High

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Peggy Battles